Rebecca Harris
Trinity,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and achieve new heights within our company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
National Account Pricing Analyst
Old Dominion Freight Line, Inc.
11.2022 - Current
- Developed strategic pricing for key national accounts, driving increased profitability and revenue growth.
- Collaborated with sales teams to develop targeted pricing analysis.
- Optimized pricing decisions by conducting detailed cost analyses and assessing potential impacts on profit margins.
- Enhanced customer satisfaction by providing timely and accurate pricing information, ensuring a smooth sales process.
- Supported contract negotiations with national account customers by providing data-driven insights on optimal pricing structures.
- Collaborated with cross-functional teams to align company-wide objectives with national account-specific goals related to product pricing strategies.
- Established strong working relationships with key stakeholders within national accounts, fostering trust and collaboration in ongoing partnership negotiations.
- Continuously updated knowledge of industry trends and best practices in pricing analysis, applying this expertise to drive continuous improvement within the organization.
- Developed strong analytical and financial skills, which helped to anticipate company needs.
National Accounts Support Specialist
Old Dominion Freight Line
01.2018 - 11.2022
- Enhanced client satisfaction by providing efficient and timely support to national account customers as well as internal correspondences.
- Working as part of TMS team, moving up to National Accounts Support Specialist
- October 2020 taking on additional responsibility of the Coordinator roll
- Ensuring open communication between myself and customers to build relationships.
- Using AS400 systems to track, trace, provide estimated time of arrivals, research and explain damages, ect..
- Updating customer portals to reflect correct payment totals/fees; Explaining why these charges do not match their system to ensure sufficient payment times
- Managing large email loads in a timely and effective manner to best suit needs of individuals
- Taking phone calls and ensuring all customer questions and concerns are addressed efficiently
- Ensuring customer pricing is correct, communicating with corrections audit/other internal departments to ensure our customers invoices corrected and provide 2.OD service
- Communicating and working closely with “podmates”; covering their workload in their absence.
Customer Service Specialist
Old Dominion Freight Line
06.2017 - 01.2018
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Reduced response time for customer inquiries by streamlining communication processes.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Maintained up-to-date knowledge of services to provide accurate information to customers.
Customer Service Representative
EMSI
08.2014 - 06.2017
- Submitting government background applications for TSA, TWIC, and Hazmat approval
- Ensuring all personal information is submitted correctly and the customer understands all guidelines required
- Keeping an equally friendly demeanor with each customer to ensure they feel welcome and secure in using EMSI
- Collecting fees due in return for services provided
- Drug testing customers on walk in bases
- Properly filling out and sending paperwork to requested parties after the drug test is completed.
Education
Some College (No Degree) -
Trinity High School
Trinity, NCSkills
- Problem Solving
- Adaptability
- SQL Proficiency
- Attention to Detail
- Analytical Thinking
- Margin Optimization
- Strategic Planning
- Cost, Data and Profitability Analysis
- Time Management
- Microsoft Excel
- Relationship Development
- Interpersonal Skills
Knowledge And Skills
Advanced computer skills after completion of various computer courses. For example, Microsoft Excel, Power Point, Word, and Works. Familiarity with email programs, internet exploring as well as general PC navigation.
Certification
Certified SQL Developer; with fundamental knowledge of web development using SQL. Certification of Completion issued December 14, 2023
Timeline
National Account Pricing Analyst
Old Dominion Freight Line, Inc.
11.2022 - Current
National Accounts Support Specialist
Old Dominion Freight Line
01.2018 - 11.2022
Customer Service Specialist
Old Dominion Freight Line
06.2017 - 01.2018
Customer Service Representative
EMSI
08.2014 - 06.2017
Some College (No Degree) -
Trinity High School
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