Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rebecca Haukaas

Chippewa Falls,WI

Summary

Driven individual, creative person, and critical thinker. Known for the ability to make decisions quickly and handle challenging situations in fast-paced environments. Strong and proficient writing skills. Strengths in learning new skills and building relationships.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technical Writer II

Jamf
05.2021 - Current
  • Led project for Jamf Reset and Jamf Setup Installation and Configuration
  • Guide
  • Led project for Healthcare Listener Installation and Configuration Guide
  • Led project for Device Compliance with Microsoft Entra and Jamf Pro
  • Led weekly meetings for Tech Comm team surrounding DITA and CMS best practices
  • Supported four different engineering teams each release cycle
  • Trained and mentored new employees
  • Facilitated cross-functional documentation effort to coordinate deliverables and integrate information from multiple engineering teams
  • Pioneered integration of technical documentation with Agile methodology by embedding within engineering Scrum teams and improving content development cycle
  • Led review sessions for Jamf Pro technical writers for collaboration and consistency
  • Key contact for Microsoft documentation
  • Managed and tracked project tasks using Jira, ensuring timely completion and delivery
  • Created and maintained project documentation using Confluence, improving team efficiency

Information Developer II

Hewlett Packard Enterprise
01.2020 - 05.2021
  • Led project for installation and configuration
  • Led project for software upgrades
  • Trained and mentored new employees
  • Facilitated cross-functional documentation effort to coordinate deliverables and integrate information from multiple engineering teams
  • Pioneered integration of technical documentation with Agile methodology by embedding within engineering Scrum teams and improving content development cycle

Associate Technical Writer

Cray Inc
01.2018 - 01.2020
  • Developed excellent understanding of both software and hardware relevant to assigned documentation
  • Took initiative to test and troubleshoot documentation
  • Created onboarding materials and provided training for new team members

Education

Bachelor of Arts - Technical Writing

University of Wisconsin - Eau Claire
Eau Claire, WI
05.2018

Skills

  • Agile methodology
  • API documentation
  • Audience engagement
  • Confluence
  • Content research
  • DITA-XML
  • GitHub
  • Editing
  • Heretto CCMS
  • Problem resolution
  • Project management
  • Jira
  • JSON
  • Oxygen XML Editor
  • Strategic planning
  • Swagger
  • Technical writing
  • Technical Research
  • Topic-based authoring

Certification

  • Adobe Indesign certification
  • Adobe Photoshop certification
  • Scrum Master certification
  • Jamf Pro Certified Tech

Timeline

Technical Writer II

Jamf
05.2021 - Current

Information Developer II

Hewlett Packard Enterprise
01.2020 - 05.2021

Associate Technical Writer

Cray Inc
01.2018 - 01.2020

Bachelor of Arts - Technical Writing

University of Wisconsin - Eau Claire

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Rebecca Haukaas