Summary
Overview
Work History
Education
Skills
Timeline
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Amelia Thornton

Seattle

Summary

Detail-oriented Technical Writer with 6+ years of experience creating clear, accessible documentation for SaaS platforms, APIs, and cloud-based services. Skilled in translating complex technical concepts into user-friendly guides, aligning with industry standards and accessibility best practices. Passionate about improving the developer and user experience through strong information architecture, structured content authoring, and agile collaboration with engineering teams.

Overview

9
9
years of professional experience

Work History

Technical Writer II

Nimbus Technologies
05.2021 - Current
  • Authored API reference guides, integration manuals, and onboarding documentation for cloud-based analytics products using Markdown and Swagger.
  • Partnered with software engineers and product managers in agile sprints to gather requirements and update user-facing and admin portal documentation in Confluence.
  • Conducted usability testing of documentation, applying Section 508 accessibility standards to improve inclusivity.
  • Standardized terminology and voice across 200+ pages of documentation, achieving a 30% reduction in customer support tickets.

Content Specialist

Orion Cloud Solutions
03.2018 - 04.2021
  • Wrote and maintained internal and external knowledge base articles for SaaS deployment and troubleshooting workflows.
  • Created workflow diagrams and setup tutorials using Lucidchart and embedded visuals into WordPress CMS.
  • Assisted engineering teams by producing detailed release notes and system requirement guides aligned with SDLC timelines.
  • Edited hardware product manuals for IoT devices, ensuring consistency with brand voice and technical specifications.

Junior Technical Writer

Crestview Financial Software
06.2016 - 02.2018
  • Drafted user manuals, FAQs, and update bulletins for online banking platforms.
  • Managed version control of technical documents using GitHub repositories.
  • Worked cross-functionally with QA testers to document known issues and troubleshooting steps.
  • Reviewed and proofread documents for grammar, style, and clarity under tight deadlines.

Education

Bachelor of Arts - English (Technical Writing Emphasis)

University of Washington

Skills

  • Technical Writing and Documentation
  • Content Structuring and Organization
  • Version Control
  • Agile Documentation
  • Style Guide Compliance
  • UX Writing
  • Information Architecture

Timeline

Technical Writer II

Nimbus Technologies
05.2021 - Current

Content Specialist

Orion Cloud Solutions
03.2018 - 04.2021

Junior Technical Writer

Crestview Financial Software
06.2016 - 02.2018

Bachelor of Arts - English (Technical Writing Emphasis)

University of Washington

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