Rebecca Hayes
Warwick,RI
Summary
Accomplished Consumer QA QC Sr Specialist from Citizens, adept in risk management and advanced communication. Excelled in enhancing team performance and ensuring product compliance through expert problem-solving and innovative quality assurance practices. Proven track record in leveraging MainFrame and analytical thinking to exceed quality standards and business expectations; with a unique an conscious ability to learn, improve and implement best business practices with utmost professionalism.
Overview
4
4
years of professional experience
Work History
Consumer QA QC Sr Specialist
Citizens
Johnston, RI
12.2020 - Current
- Responsible for ensuring the quality and compliance in a wide range of in process products by conducting inspections, testing, and analysis throughout the production process, identifying potential issues, and working with relevant teams and multiple business lines to address them, and ensuring any errors uncovered are remediated accurately; ultimately guaranteeing that products meet established quality standards and business line expectations.
- Conducted regular meetings with team members to review progress on projects.
- Solved technical issues by troubleshooting, resolving and documenting service tickets.
- Delivered in-depth, informative presentations to expose individuals to solutions and services.
- Assessed business lines in accordance with QC processes and procedure needs, and developed solutions to meet those needs.
- Read and interpreted highly detailed QC procedures specifications and information to plan, schedule and carry out jobs effectively.
- Organized office space, including ordering supplies, setting up equipment, and ensuring cleanliness of work area to ensure daily work load is efficiently prioritized by time sensitivity and importance. Then properly communicated to the appropriate business lines upon completion of findings.
Education
Bachelor of Arts - Web Design
CCRI
Lincoln, RI08-2023
Skills
- Business reporting
- Maintenance and repair
- Expert problem solving
- Risk management
- Failure management
- Team performance improvement
- Quality assurance
- Quality assessment
- Innovation management
- Analytical thinking
- Vendor relations
- Management collaboration
- Continuous improvement
- Documentation management
- Resource allocation
- Advanced communication
- Expert in MainFrame, ALS, CSS, PEGA, DATABASE, JIRA, EXCEL, SHAREPOINT, MICROSOFT TEAMS, NTC PORTAL, EPOST, EPREPARE, SALESFROCE, and many more
Affiliations
- 8hrs logged of community service in 2024 with Citizens. (LRBC Food Panty- Lime Rock Baptist Church)
- Consecutive Citizens Pell-Bridge Runner - 2023 & 2024
Timeline
Consumer QA QC Sr Specialist
Citizens
12.2020 - Current
Bachelor of Arts - Web Design
CCRI