Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Henderson

Teacher Assistant
Amarillo

Summary

Dynamic and compassionate professional with a diverse background spanning education, healthcare, and administrative roles, notably at Amarillo Economic Development Corporation. Excelled in project-based learning and office management, enhancing productivity and fostering collaborative environments. Achieved significant improvements in workflow and patient care quality, demonstrating exceptional problem-solving abilities and a positive attitude.

Experienced with classroom management and student support. Utilizes communication skills to foster positive learning environment. Knowledge of educational tools and techniques to enhance student engagement.

Overview

24
24
years of professional experience

Work History

Teacher Assistant

Amarillo Independent School District
08.2018 - Current
  • Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
  • Assisted lead teacher in the monitoring of student progress and updating required documentation, ensuring accurate records for each learner.
  • Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
  • Provided one-on-one tutoring support outside of regular school hours for students requiring additional assistance with coursework or test preparation.

Customer Service Representative

GoldStar Trust Company
03.2009 - 11.2009
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Certified Nursing Assistant

BSA Hospital
10.2006 - 02.2009
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.

Team Member

AIG Annuity Insurance Company
08.2005 - 10.2006
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Process address changes
  • Correspondence and E-mail requests
  • SRA renewal letters
  • Washington mutual letters
  • PSR reports
  • Documentation of minutes from team meetings

Assistant to the President

Amarillo Economic Development Corporation
06.2002 - 08.2005
  • Collaborated with other assistants on campus-wide projects to ensure seamless integration of shared goals across departments.
  • Supported a culture of continuous improvement within the President''s office by actively contributing feedback and suggestions for process enhancements.
  • Increased productivity by implementing new technologies and software tools that streamlined workflow within the President''s office.
  • Improved workflow by maintaining an organized filing system for documents, reports, and records related to the President''s duties.
  • Supervise/cover receptionist duties
  • Screen incoming mail for president
  • Review vouchers/timesheets
  • Payroll disbursements
  • Schedule appointments
  • Secure staff/client travel arrangements
  • Monitor accounts payable
  • Resolve vendor issues
  • Arrange conference calls
  • Arrange quarterly lunches with the Chamber of Commerce and WTAMU
  • Prepare Board Meeting Agendas/Minutes, Monthly Payment Summary and Monthly Financial Summary
  • Board Meeting Notifications
  • Arrange Board and Staff Events
  • Resolve Accounting issues with AEDC Accountant
  • Assist with Budget Preparation
  • Secure office/business package insurance policies
  • Arrange for routine service for company vehicle
  • Accounts receivable record client payments and forward to accounting
  • Correspond with AEDC account in city accounting office
  • Prepare written correspondence to clients regarding project status
  • Maintain physical project files
  • Monitor project compliance related to job creation, taxes, and insurance, etc
  • File necessary UCC financing statements and continuations
  • Maintain electronic files in ACT! 4.0 and Microsoft Excel
  • Process interest rebates, grant payments and loan advances
  • Coordinate special client-related events

Administrative Assistant

Amarillo Economic Development Corporation
03.2001 - 06.2002
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Answer incoming calls
  • Receive visitors in office
  • Incoming and Outgoing mail
  • Maintain office supplies
  • Maintain office machines/computers
  • Payment processing
  • Petty cash purchases
  • Board Meeting preparation
  • Maintain Master mailing list in ACT! 4.0
  • Quarterly Employment Count

Education

High School Diploma -

Amarillo College
2201 S Washington

Skills

Literacy development

Project-based learning

Special education

Collaborative learning

Office management

Document preparation

Executive support

Travel arrangements

Budget administration

Expense reporting

Scheduling expertise

Microsoft Excel

Computer skills

Customer service

Office administration

Customer and client relations

Data entry

File organization

Customer relations

Patient-focused care

Healthcare ethics

Reliable team player

Safety precautions

Electronic charting

Vital signs monitoring

Recording vital signs

Compassionate

Teamwork and collaboration

Cash handling

Positive attitude

Problem-solving

Clear communication

Timeline

Teacher Assistant

Amarillo Independent School District
08.2018 - Current

Customer Service Representative

GoldStar Trust Company
03.2009 - 11.2009

Certified Nursing Assistant

BSA Hospital
10.2006 - 02.2009

Team Member

AIG Annuity Insurance Company
08.2005 - 10.2006

Assistant to the President

Amarillo Economic Development Corporation
06.2002 - 08.2005

Administrative Assistant

Amarillo Economic Development Corporation
03.2001 - 06.2002

High School Diploma -

Amarillo College

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