Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

REBECCA HENSLEY

Ogden,UT

Summary

Goal-oriented Client and Patient Success Manager adept at promoting customer loyalty and maintaining retention with proactive and hands-on strategies. Effective at giving customers, clients, and patients highly positive experiences, while working, in various positions in the medical field, and as a Massage Therapist for 21 years.

Overview

25
25
years of professional experience

Work History

Massage Therapist

Elements Massage
01.2020 - 08.2024
  • Elite/Lead Massage Therapist
  • Achieved high levels of customer satisfaction, positive feedback, and increased referrals through empathetic listening, clear communication about treatment plans, and fostering a safe, calm, and therapeutic environment.
  • Generated 60% additional revenue as an elite therapist and upselling add-on services like aromatherapy, CBD, cupping, and hot stone therapy.
  • Demonstrated expertise in massage modalities such as Swedish, deep tissue, trigger point, geriatric, reiki, and prenatal massages to help cater to diverse client preferences.

Massage Therapist

Therapeutix Massage Centre
01.2019 - 04.2020
  • Assessed client needs and created wellness plans through individualized massage modalities and Reiki sessions
  • Boosted repeat business through outstanding customer service and personalized massage experiences.
  • Administered Swedish, deep tissue, trigger point therapy, cranial sacral, reflexology, and sports massage techniques.

Phlebotomist/Lab Tech

Mountain Star Clinical Laboratories
11.2014 - 12.2018
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Maintained high levels of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.

Medical Assistan

Medical Arts Center Clinic
05.2011 - 09.2011
  • Provided patient care, in a clinical settings, such as phlebotomy, injections, immunizations, administration of drugs, assisting in minor surgery, and child well care visits

Administrative Assistant/Office Manager

IMAGINiT Technologies
08.2007 - 11.2008
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

Phlebotomist/Lab Tech II

ARUP (Associated Regional & University Pathologists)
11.2000 - 08.2007
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.

Clinical Research Coordinator

SMG Research, LLC
09.2006 - 03.2007
  • Led and oversaw clinical research projects like CDIFF & Hyperlipidemia
  • Gathered, processed, and shipped lab specimens.
  • Followed clinical research protocols in compliance with ICH/GCP and FDA regulations.
  • Maintained accurate and up-to-date case report forms and source documents for traceability.
  • Managed patient recruitment, informed consent process and data entry to support trial objectives.
  • Collaborated with clinical staff and other healthcare professionals to support clinical trial data accuracy.

Receptionist/HHA

Horn Home Health Care
06.1999 - 08.2000
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.

Education

Certified Medical Assistant -

Ogden Weber Applied Technology College
Ogden, UT
09.2011

Licensed Massage Therapist -

Utah College of Massage Therapy
Salt Lake City, UT
09.2003

Associates Degree -

West Virginia State College
Institute, West Virginia
05.1999

Skills

  • Patient Care
  • Microsoft Word/Excel
  • Customer Service
  • Employee Training
  • Drug Storage/Handling
  • Phlebotomy
  • Data Entry
  • Faxing/filing
  • Shots/Injections/Vaccines
  • Massage Therapy
  • Medication administration
  • Scheduling
  • Specimen Collection, process, label
  • Treatment Planning
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Self Motivation

Certification

  • Certified Medical Assistant
  • Nursing Assistant Certificate
  • Utah State Massage License
  • Nationally Certified Massage Therapist
  • Usui Reiki Master
  • Holy Fire III Karuna Reiki Master

Timeline

Massage Therapist

Elements Massage
01.2020 - 08.2024

Massage Therapist

Therapeutix Massage Centre
01.2019 - 04.2020

Phlebotomist/Lab Tech

Mountain Star Clinical Laboratories
11.2014 - 12.2018

Medical Assistan

Medical Arts Center Clinic
05.2011 - 09.2011

Administrative Assistant/Office Manager

IMAGINiT Technologies
08.2007 - 11.2008

Clinical Research Coordinator

SMG Research, LLC
09.2006 - 03.2007

Phlebotomist/Lab Tech II

ARUP (Associated Regional & University Pathologists)
11.2000 - 08.2007

Receptionist/HHA

Horn Home Health Care
06.1999 - 08.2000

Certified Medical Assistant -

Ogden Weber Applied Technology College

Licensed Massage Therapist -

Utah College of Massage Therapy

Associates Degree -

West Virginia State College

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REBECCA HENSLEY