Rebecca Hess
Las Vegas,NV
Summary
Experienced Banking Customer Service Representative skilled in delivering exceptional service and resolving complex transactions. Built strong client relationships that enhanced satisfaction and streamlined processes for efficiency. Proficient in utilizing diverse banking software to support operations.
Overview
1
1
year of post-secondary education
13
13
years of professional experience
Work History
Banking Customer Service Representative
Bank of America-Call Center
Las Vegas, Nevada
07.2003 - 10.2005
- Answered Bank of America call center client inquiries about accounts and services.
- Resolved billing, deposit, and transaction questions using banking systems.
- Verified client identities before discussing confidential account information.
- Explained Bank of America products, fees, and account options clearly.
- Processed account maintenance requests following bank policies and procedures.
- Documented customer calls and updates in call center records.
Supervisor
Economic Opportunity Board of Clark County
Las Vegas, Nevada
01.1993 - 05.2003
- Supervised daily operations for community service programs supporting Clark County families.
- Supervised community service staff for Child Care Assistance Program. Determined eligibility for low income families for eligible child care assistance. Supervised staff as needed.
- Coordinated staff schedules, assignments, and coverage across Economic Opportunity Board services.
- Monitored program compliance with agency policies and community service requirements.
Education
Western High School
Las Vegas , NVCosmetology
Vocational Technical Institute
Las Vegas , NV 09.1974 - 06.1975
Skills
- Account servicing
- Call center systems
- Identity verification
- Transaction research
- Banking systems
Timeline
Banking Customer Service Representative
Bank of America-Call Center
07.2003 - 10.2005
Supervisor
Economic Opportunity Board of Clark County
01.1993 - 05.2003
Cosmetology
Vocational Technical Institute
09.1974 - 06.1975
Western High School