Rebecca Hiott
Greenville,SC
Summary
I am a committed adoption case manager with four years of experience managing case loads of up to 30 adolescents, while simultaneously completing paperwork for my specialized legal team member position. During my time as a case manager, I have proven to be dedicated to building strong client rapport and thoroughly assessing my clients' needs to provide appropriate resources in order to ensure every child is as successful as they can be. I am passionate about building the trust and rapport with the at-risk youth through a non-judgmental approach, patient demeanor and compassionate interpersonal skills. As a case manager, I often work with foster parents and other child welfare professionals, and am skilled in relationship management, problem solving and conflict resolution. I am committed to strongly advocating for clients by being a creative thinker with the ability to explore out-of-the-box solutions for problems that may arise. I am eager to contribute to any team's success through hard work, attention to detail and excellent organizational skills.
Overview
10
10
years of professional experience
Work History
Child Welfare Services Case Manager- Adoptions
South Carolina Department of Social Services
Greenville, South Carolina
11.2017 - Current
- Performed specialized case management, specifically in area of adoption, to ensure safety, permanency and well-being of children.
- Reviewed legal packets to prepare adoption agreeements
- Prepared children for adoptive placement and coordinated individual referrals to obtain treatment services from mental health professionals and educational professionals.
- Drafted background summaries, home studies, judicial reviews and petitions and made recommendations to the Court for children's permanent case plans as needed.
- Maintained organized case files.
- Coordinated selection of waiting adoptive families for children on caseload.
- Provided post-placement services to children and families, to include but not limited to, supervising children's placement with adoptive families and making referrals to necessary community resources.
- Participated in appropriate staffings and legal proceedings as it relates to adoption services.
- Completed regular in-home visitations to ensure safety of children, families and home environments until adoption finalization.
- Represented agency in Court, including providing testimony when necessary.
- Maintained confidentiality of clients' information.
- Acted as advocate for children and finalized 35 adoptions to date.
- Worked with specialized three-person legal team, appointed by upper-level management, in order to prepare legal adoption agreements.
- Communicated with agency state-level attorneys to aid in obtaining information from co-workers needed to finalize adoptions.
Waitstaff & Cashier
Joe's Ice Cream Parlor
Easley, South Carolina
07.2015 - 03.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Practiced safe, sanitary food handling for service to maximize pleasant dining experience.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Replenished food items, paper products and canned goods during slow periods to keep pantry well-stocked for busy periods.
- Took to-go orders and answered customer questions by phone.
- Collected and authorized payments of guests.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked flexible schedule and extra shifts to meet business needs.
Nanny
David & Elizabeth Armstrong
Easley, South Carolina
08.2016 - 08.2017
- Promoted language development skills through reading and storytelling.
- Safely transported child to and from school and extra-curricular activities.
- Worked with parents to implement discipline programs to promote positive behavior.
- Organized activities that enhanced child's physical, emotional and social well-being.
- Grocery shopped and made healthy meals and snacks for one child.
- Established and maintained safe play environment for child.
- Closely monitored child's play activities to ensure safety.
- Planned the child's daily schedule and communicated with parents about daily activities and behaviors.
- Encouraged children to be understanding of, and patient with others.
- Assisted with light housekeeping duties as well as running errands.
Education
Bachelor of Arts - Psychology
Clemson University
Clemson, South Carolina2016
Skills
- Case Management
- Foster parent support
- Documentation proficiency
- Needs assessment
- Problem resolution
- Relationship development
- Organization
- Conflict resolution
- File management
- Court testimony
- Excellent and timely written and verbal communication
- Dependable and Responsible
- Self-Motivated
Volunteer Work
- Breast Cancer Education & Awareness; Zeta Tau Alpha Fraternity, August 2012-May 2016
- Participated in fundraising for Breast Cancer Education & Awareness.
- Involved in Big Man on Campus- a large fundraising event at Clemson University in which all proceeds are donated to Breast Cancer Education & Awareness.
- Collected yogurt lids to raise money for Think Pink organization.
- Attended 5k races supporting Breast Cancer Education & Awareness.
- Partnered with the National Football League to raise awareness and distribute pink ribbons at NFL games.
- Partnered with Clemson Athletic Department to co-host "Pink Out" games to increase Breast Cancer awareness in the community.
- Truth Journey Sports Camp Leader; Pickens First Baptist Church, June 2016 & June 2017
- Led a group of five year-old children to various activities and games during a sports camp.
- Taught Bible lessons on a level tailored to children's understanding.
- Supervised and ensured all children's safety.
Timeline
Child Welfare Services Case Manager- Adoptions
South Carolina Department of Social Services
11.2017 - Current
Nanny
David & Elizabeth Armstrong
08.2016 - 08.2017
Waitstaff & Cashier
Joe's Ice Cream Parlor
07.2015 - 03.2020
Bachelor of Arts - Psychology
Clemson University