Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Owner/Operator
The Cleaning Crew
Reno, Nevada
09.2018 - Current
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Evaluated suppliers to maintain cost controls and improve operations.
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions.
Managed day-to-day business operations.
Prepared bank deposits and handled business sales, returns and transaction reports.
Manager
Applebee's Grill + Bar
Walla Walla, WA
10.2018 - 12.2021
Managed over 30 employees.
Cross-trained existing employees to maximize team agility and performance.
Maintained professional, organized, and safe environment for employees and patrons.
Developed and maintained relationships with customers and suppliers through account development.
Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Controlled costs to keep business operating within budget and increase profits.
Improved safety procedures to create safe working conditions for workers.
Managed and motivated employees to be productive and engaged in work.
Assistant Manager
Cousins Restaurant And Lounge
Pasco , WA
03.2009 - 09.2018
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Reviewed sales and gross profit report to assess company efficiency.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Created employee schedules to align coverage with forecasted demands.
Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored security to protect employees, customers and property.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Associate of Applied Science - Early Childhood Special Education
Clatsop Community College, Astoria, OR
09.1997 - 06.1998
Skills
Staff Management
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Timeline
Manager - Applebee's Grill + Bar
10.2018 - 12.2021
Owner/Operator - The Cleaning Crew
09.2018 - Current
Assistant Manager - Cousins Restaurant And Lounge
03.2009 - 09.2018
Clatsop Community College - Associate of Applied Science, Early Childhood Special Education
09.1997 - 06.1998
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