Rebecca Holleman
Warner Robins,GA
Summary
Accomplished provider contracting representative with a focus on driving network growth through strategic recruitment and relationship building. Demonstrated success in negotiating service discounts and managing high-volume territories, while ensuring accuracy in provider data across platforms. Committed to fostering collaborative partnerships that enhance operational efficiency and provider satisfaction.
Overview
8
8
years of professional experience
Work History
Provider Contracting Representative / Dental Network Management
ASK Consulting / Cigna Healthcare
07.2025 - Current
- Manage the end-to-end provider recruitment and contracting process, including identifying opportunities, overcoming objections, negotiating service discounts, processing contracts, and coordinating onboarding activities.
- Supported growth of Cigna's PPO dental provider network through travel to dental offices, relationship building, presentation of network opportunities, and follow-up outreach from a secure home office.
- Exceeded a 2026 annual performance goal of 144 Performance Guarantees within six months by fulfilling 200 Performance Guarantees for Cigna employer-group clients.
- Represented Cigna in a national contracting initiative with a Dental Service Organization, contributing to PPO network growth and strengthening strategic provider relationships.
- Planned provider visits and managed high-volume territory while balancing travel, outreach, contract processing, documentation, and follow-up tasks.
- Collaborate across teams and communicate professionally with dental providers and internal partners to move contracting opportunities from initial outreach through completion.
- Use Salesforce, Webster, NDM, BOE, and SharePoint to document provider activity, maintain accurate records, track contracting progress, and coordinate information across multiple platforms.
Fraud Prevention & Disaster Recovery Lead
The Midtown Group / Federal Emergency Management Agency (FEMA)
02.2025 - 06.2025
- Handled complex FEMA cases, coordinating appeals and addressing transportation, housing, medical, and dental assistance needs.
- Managed high volume of outbound calls to verify disaster recovery claims, assess supporting documentation, and determine eligibility for assistance.
- Promoted into a lead-level role based on strong performance and ability to manage complex cases with accuracy and attention to detail.
- Reviewed case information and supporting documents to identify discrepancies, ensure proper follow-up, and maintain accurate FEMA records.
- Protected sensitive personal information while providing timely, accurate service in a highly regulated, fast-paced environment.
Inbound Disaster Assistance Claim Manager
The Midtown Group / Federal Emergency Management Agency (FEMA)
06.2024 - 02.2025
- Managed high volume of inbound calls, performed data entry, reviewed disaster assistance cases, and created processing requests for case workers to ensure timely support for applicants.
- Conducted case reviews to identify missing documentation and defined next steps for applicants seeking state, local, and federal assistance, enhancing application accuracy and completeness.
- Maintained accurate, up-to-date case records and protected personally identifiable information across FEMA platforms.
- Communicated complex program information clearly and professionally, maintaining service quality, documentation accuracy, and productivity standards.
Remote Operations & Social Media Coordinator
Ms. Georgia Cherokee Rose Organization
03.2019 - 06.2023
- Created social media content and weekly newsletters to enhance organizational communication and boost audience engagement.
- Managed inbox communications, triaged requests, and coordinated timely follow-up with clients and project stakeholders.
- Coordinated calendars, meetings, travel arrangements, event logistics, registration tracking, and administrative workflows to ensure seamless execution of client projects.
- Maintained organized digital records across multiple platforms and supported training and workshop operations.
Education
B.A. - Spanish
Clayton State University
Morrow, GA12-2027
High School Diploma -
Mount De Sales Academy
Macon, GA04-2022
Skills
- Provider recruitment
- Provider management
- Contract Negotiation
- Network growth
- Sales & Business Development
- Account Management
- Salesforce
- Provider Data Management
- Performance Tracking
- Case analysis
- High-Volume Operations
- Confidential information management
- Microsoft SharePoint
- Cross-functional teamwork
Timeline
Provider Contracting Representative / Dental Network Management
ASK Consulting / Cigna Healthcare
07.2025 - Current
Fraud Prevention & Disaster Recovery Lead
The Midtown Group / Federal Emergency Management Agency (FEMA)
02.2025 - 06.2025
Inbound Disaster Assistance Claim Manager
The Midtown Group / Federal Emergency Management Agency (FEMA)
06.2024 - 02.2025
Remote Operations & Social Media Coordinator
Ms. Georgia Cherokee Rose Organization
03.2019 - 06.2023
B.A. - Spanish
Clayton State University
High School Diploma -
Mount De Sales Academy