REBECCA HOUK
Panama City Beach,FL
Summary
Structured SBA loan closing supervisor well-versed in Small SBA loans. Personable and detail-oriented professional with ten years of experience closing and funding government loans. Expertise delivering error-free documentation and and loan document preparation. In-depth knowledge of Laserpro and Spark.
Overview
12
12
years of professional experience
Work History
SBA Loan Closing Supervisor
UNITED MIDWEST SVGS BANK (prev Under Celtic Bank)
04.2017 - 07.2023
- Promoted in 2019 from Loan Closer to Supervisor
- Manage closing department along with Closing Manager
- Work closely with internal and external employees/vendors to implement new loan document system (Spark) and create training notes
- Managed time efficiently in order to complete all tasks within deadlines
- Organized and detail-oriented with strong work ethic
- Used critical thinking to break down problems, evaluate solutions and make decisions
Loan Closer
CELTIC BANK
09.2013 - 03.2017
- Promoted in 2014 to closer from processing new applications
- Confirmed documents adhered to loan terms and conditions for accurate closings.
- Assembled and compiled documents for loan closings, such as equity, insurance forms, entity documents, licensing, etc
- Verified and examined information and accuracy of loan application and closing documents.
Head Teller
FEDEX EMPLOYEES CREDIT ASSOCIATION
09.2011 - 11.2012
- Supervise tellers and back up branch coordinator branch in order to provide an excellent level of service to creditunion members
- Maintain regulatory compliance including the Bank Secrecy Act
- Provide leadership on teller row and ensure members receive outstanding service from tellers
- Maintain and plan for branch cash supply (tellers, vault, ATM's, cash dispensing machines)
- Maintain cash vault of up to $500,00 for branch
- Coached tellers on bank products and customer service techniques to meet established referral goals.
- Assisted tellers with out-of-balance reconciliations by making proper corrections.
- Received and counted daily inventories of cash, drafts and travelers' checks.
Education
Bachelor Of Science - Human Services/Management
University Of Phoenix
Bachelor of Science - Pre-Business/Accounting
Auburn University
Skills
- Detail-oriented
- Strong customer service skills
- Highly motivated
- Staff Management/Training
- Process Improvement
- Government Lending
- Conflict Resolution
- Internal Communications
- Regulations Compliance
- Loan closing
Timeline
SBA Loan Closing Supervisor
UNITED MIDWEST SVGS BANK (prev Under Celtic Bank)
04.2017 - 07.2023
Loan Closer
CELTIC BANK
09.2013 - 03.2017
Head Teller
FEDEX EMPLOYEES CREDIT ASSOCIATION
09.2011 - 11.2012
Bachelor Of Science - Human Services/Management
University Of Phoenix
Bachelor of Science - Pre-Business/Accounting
Auburn University
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