Lynne Gordon
Braintree,USA
Summary
Detail-oriented professional with extensive experience in customer service, banking, and automotive finance, exceeding twenty years. Proficient in multitasking, data organization, and task prioritization, complemented by strong communication skills and a keen attention to detail.
Overview
22
22
years of professional experience
Work History
Contract Closing Quality Assurance Supervisor
Source One Financial
Braintree, MA
02.2022 - 02.2025
- Ensure full compliance with regulations as outlined in Massachusetts General Law Sections 20A and 20B, Chapter 255B regarding retail installment sales of motor vehicles
- Review the contracts and contract notes to ensure that the closed file is thoroughly documented and that the contract's disposition is officially recorded prior to closing
- Prepare the notice of sale of collateral, along with an explanation of any surplus or deficiency related to all repossessions, voluntary surrenders, insurance deficiencies, and concealments
- Review insurance deficiency calculations and payment history before being escalated to the legal department
- Provide guidance and conduct audits for team members responsible for sending regular notifications to borrowers
- Maintain a comprehensive list of closed contracts that have defaulted and require further oversight
- Generate a report of closed contracts on a daily and monthly basis to ensure that all repossessions, voluntary surrenders, insurance deficiencies, and concealments are accurately incorporated into the master list
Client Service Specialist
Oasis Wealth Advisors, Ameriprise Financial Services, LLC
Hopkinton, MA
09.2021 - 02.2024
- Collaborate with top-performing financial advisors in asset management
- Support daily business operations and marketing initiatives
- Assist in the development and management of marketing systems to attract and acquire new clients
- Implement marketing strategies and systems that facilitate successful client acquisition outcomes
- Assist in the preparation of client meetings and document detailed notes during the discussions
- Consistently uphold rigorous standards of business and professional ethics, as well as comply with all legal and regulatory requirements
Specialist, Projects, Analytics, and Internal Control
First Republic Bank
Boston, MA
01.2017 - 07.2019
- Successfully managed and facilitated communications between our bankers and BSA/AML business partners to coordinate updates of client information concerning risk profiles, as well as the implementation of regulatory requirements related to controlling parties and beneficial ownership
- Ensure that each client has all necessary KYC documentation and that the information is of high quality, in accordance with BSA/AML standards
- Conducted research on multiple data sources related to Alternative Investments and our clients' activities, including the utilization of Appian, OnBase, and TotalPlus
- Ensured that the dependencies for KYC refresh and remediation are clearly defined from start to finish, thoroughly documented, and effectively communicated
- Addressed and escalated issues as needed, and provided follow-up training to banking staff as required
- Assisted in the development of operational procedures, as well as communication and strategic planning activities
- Stay updated on all developments pertaining to BSA, AML, and KYC systems and policies
Underwriter III
JP Morgan Chase & CO.
Mansfield, MA
12.2010 - 04.2016
- Review consumer credit and conduct credit investigations to assess risk factors for informed credit decision-making
- Communicate daily with Dealer Relationship Managers and dealer clients to enhance profitability and achieve monthly volume targets
- Developed a profitable portfolio with a current return on equity (ROE) exceeding the center benchmark
- Foster and maintain relationships with dealer clients to effectively reduce delinquencies, mitigate losses, and manage credit exceptions
- Ensure that my understanding of company policies remains current and verify that all credit decisions are made in accordance with established guidelines
- Review underwriting documentation for final approval
Underwriting Manager
Source One Financial
Braintree, MA
10.2002 - 12.2010
- Oversee a team of four underwriters and facilitate annual performance evaluations
- Evaluate consumer credit and conduct risk analysis to inform and guide credit decision-making
- Analyze financial data to ensure that credit decisions align with company standards
- Ensure that all purchase and refinancing documentation adheres to company policies and complies with state regulations
- Conduct a comparative analysis of monthly loan volume to establish projections for automotive finance sales
- Establish new dealer relationship accounts and assess the principal's credit to determine maximum loan and cash advance limits
- Develop and nurture daily relationships with dealer clients to enhance sales, boost loan volume, and support the overall growth of the company
Education
BS - Psychology, Communications
Curry College
Milton, MA05.2001
Skills
- Goal-oriented
- Detail-oriented
- Highly motivated
- Team player
- Quality control assessments
- Records organization
- Review
- Proofreading
- Editing
- Financial risk research
Timeline
Contract Closing Quality Assurance Supervisor
Source One Financial
02.2022 - 02.2025
Client Service Specialist
Oasis Wealth Advisors, Ameriprise Financial Services, LLC
09.2021 - 02.2024
Specialist, Projects, Analytics, and Internal Control
First Republic Bank
01.2017 - 07.2019
Underwriter III
JP Morgan Chase & CO.
12.2010 - 04.2016
Underwriting Manager
Source One Financial
10.2002 - 12.2010
BS - Psychology, Communications
Curry College