Rebecca Hughes
Harold,KY
Summary
Motivated and eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with experience and superior planning and time management abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Team Lead position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
Work History
Product Expert/Flex Trainer (A5/Hosted/Flex)
Foundever
12.2021 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached new agents on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Always ready to assist fellow agents in need.
Billing Assistant
Pikeville Medical Center
10.2020 - 11.2021
- Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Improved billing accuracy by diligently reviewing and verifying invoice data before submission.
- Received, sorted, and distributed incoming mail.
- Produced and mailed invoices, payment reminders, and financial notices.
- Coordinated with other team members to streamline billing processes, resulting in reduced turnaround times for invoice generation and distribution.
- Expedited payment collection process through timely follow-ups on outstanding invoices with clients.
- Reduced errors in billing documentation by implementing a thorough double-check system.
- Ensured compliance with company policies and industry regulations while processing client billings, minimizing legal risks and potential fines.
- Facilitated interdepartmental communication regarding client accounts, fostering positive relationships between finance, sales, and customer service teams.
- Contacted customers and third party payers to pursue payments.
- Managed electronic filing system for efficient organization of billing documents, resulting in improved accessibility for internal teams.
Office Assistant
Taylor Insurance
01.2018 - 10.2020
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained and updated office records, both digital and physical.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
Office Manager
Cash Express, LLC
01.2000 - 01.2002
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed office operations while scheduling appointments for department managers.
Education
High School Diploma -
Betsy Layne High School
Betsy Layne, KY05.1998
Skills
- Planning and coordination
- Creative Problem-Solving
- Interpersonal Communication
- Learning Styles
Timeline
Product Expert/Flex Trainer (A5/Hosted/Flex)
Foundever
12.2021 - Current
Billing Assistant
Pikeville Medical Center
10.2020 - 11.2021
Office Assistant
Taylor Insurance
01.2018 - 10.2020
Office Manager
Cash Express, LLC
01.2000 - 01.2002
High School Diploma -
Betsy Layne High School
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