Rebecca Hume
Quikrete
Bradenton,FL
9
years of professional experience
Results-driven dispatcher with expertise in problem-solving, dispatch coordination, and customer service. Proven ability to streamline operations and enhance team collaboration while ensuring timely deliveries.
Work History
Dispatcher
1 Year 11 Months- Coordinated daily dispatch operations to ensure timely delivery of products to customers.
- Monitored and tracked shipments using GPS and logistics software for optimal routing.
- Communicated effectively with drivers to resolve issues and facilitate smooth operations.
- Implemented safety protocols, enhancing compliance during transportation activities.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Monitored vehicle locations using GPS tracking systems for timely dispatching.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Ready Mix Shipper
1 Year- Managed shipping logistics to ensure timely delivery of materials and products.
- Collaborated with team members to optimize shipping processes and reduce delays.
- Communicated with drivers on directions to the job site
- Order taking
- Watching the drivers DOT hours
- Communication with the batch, QC & Sales departments
- problem solving for quick results
Customer Service Manager
5 Years 10 Months- Led customer service team to enhance client satisfaction and loyalty through strategic training initiatives.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Developed and implemented operational procedures to improve response times for customer inquiries.
- Spearheaded implementation of new CRM software, streamlining customer interactions and tracking efficiencies.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Mentored staff on conflict resolution techniques, resulting in improved team performance and morale.
- Analyzed customer feedback data to identify trends and drive service improvements across departments.
- Created and reviewed invoices to confirm accuracy.
- Took care of Drivers PTO Calendar
- Added mixes & extended projects
- Oversaw 9 people in the dispatch
- Answered and made changes after hours
Skills
Dispatch software
Dispatch coordination
Schedule coordination
Data entry
Attention to detail
Time management
Prioritizing calls
Call prioritization
Decision-making
Customer service
Active listening
Timeline
Dispatcher
Quikrete
11.2024 - CurrentRead More
Ready Mix Shipper
Maschmeyer
11.2023 - 11.2024Read More
Customer Service Manager
GCC Concrete
01.2018 - 11.2023Read More