Rebecca Morano
North Port
Summary
Dynamic customer service expert with a proven track record of identifying customer needs and delivering tailored solutions to complex problems. Committed to fostering high-quality service that enhances the overall customer experience while maintaining a personable and professional demeanor in high-pressure situations. Recognized for a motivated and energetic approach, consistently achieving swift resolutions to customer complaints, rebuilding trust, and securing long-term loyalty.
Overview
11
11
years of professional experience
Work History
Customer Care Representative
Ashley Homestore
Pinellas Park, FL
02.2020 - 06.2020
- Duties include but not limited to:
- Opening and closing the store
- Handling cash, credit card, and check transactions
- Looking up financed tickets for customers
- Answering phones/ faxing/ general office duties
- Filing paper work from previous days work
- Creating and printing out daily reports
- Working daily reports throughout the day
- Working remotely handling online orders and online issues
- Multitasking throughout the day by talking to customers in front of me, handling phone calls, and looking up orders on the computer
- (727) 803-0015
Customer Care Manager
Raymour & Flanigan Furniture and Mattress
Poughkeepsie, NY
10.2015 - 03.2019
- Duties Include but not limited to:
- Opening and closing store
- Converting Sales
- Answering phones/ faxing/ general office duties
- Scheduling customer deliveries
- Scheduling in home services for customers with service issues
- Routing delivery trucks
- Customer follow up
- Making bank deposits
- Hiring new employees
- Training new employees
- Taking on escalated phone calls/ customers
- Solving any and all customer issues and problems
- Creating monthly schedules
- Holding monthly meetings with my team
- Proficient in Microsoft Word/Excel
- Being a team leader and leading my team through any and all situations
- 845-298-3203
Bartender/ Waitress
Ramada Inn
Fishkill, NY
11.2009 - 08.2015
- Duties Include but not limited to:
- Opening/ Closing Bar and restaurant
- Making drinks
- Plating food
- Seating and serving guests
- Training new employees
- Keeping accurate cash drawer
- Keeping guests happy with their dine in experience
- 845-896-6281
Education
High School Diploma -
Bethel Christian Academy
Hopewell Jct. NY06-2010
Skills
- Data entry
- Complaint handling
- Problem resolution
- Payment processing
- Conflict mediation
- Customer relationship management
- Appointment scheduling
- Documentation and reporting
- Billing coordination
- Database research
- Time management
- Multitasking and organization
- Adaptability and flexibility
Accomplishments
- Achieved Employee of the Month at Raymour and Flanigan for consistently exceeding performance goals and providing excellent customer service with accuracy and efficiency.
Timeline
Customer Care Representative
Ashley Homestore
02.2020 - 06.2020
Customer Care Manager
Raymour & Flanigan Furniture and Mattress
10.2015 - 03.2019
Bartender/ Waitress
Ramada Inn
11.2009 - 08.2015
High School Diploma -
Bethel Christian Academy