Hi, I’m
Rebecca Inwood
Sales Representative
Greeley,Co
Summary
Dynamic and results-oriented professional with a proven track record in sales and a strong commitment to exceeding customer expectations. Expertise in delivering exceptional customer service while maintaining confidentiality and discretion in handling sensitive information. Demonstrates composure under pressure, effectively managing multiple tasks in fast-paced environments and contributing to team success on special projects. Proficient in Microsoft Office Suite, CRM systems, and various educational websites, complemented by excellent typing skills and a friendly, professional demeanor that fosters positive interactions.
Overview
15
years of professional experience
Work History
Dignity MemorialGreeley, CO
Pre-Planning Advisor
03.2023 - Current
Job overview
- Achieved high levels of client satisfaction by delivering comprehensive support for burial arrangements. Fostered strong communication with families to clarify the burial process and alleviate concerns. Enhanced the overall experience for bereaved families through attentive and empathetic service.
- Achieved high engagement levels by executing 150 live calls daily to prospective families. Delivered impactful presentations and interviews that contributed to successful sales closures. Fostered strong relationships through consistent follow-up via email and text communications.
- Identified and rectified challenging client scenarios, promoting satisfaction and sustaining strong client connections.
- Crafted comprehensive marketing strategies focused on elevating understanding of pre-planning, resulting in heightened engagement and inquiries.
- Demonstrated consistent sales excellence by earning monthly awards for high activity and sales results.
Institute of TechnologyModesto, CA
Admissions Representative
07.2018 - 08.2021
Job overview
- Developed and implemented strategies for outreach by actively visiting educational institutions, participating in college fairs, and establishing direct communication with potential students.
- Conducted assessments of student needs and facilitated informed decision-making regarding academic program requirements, transfer credit eligibility, and financial aid resources.
- Optimized data tracking and reporting processes through Salesforce CRM, ensuring accurate management of leads and applicant information.
- Implemented strategic outreach campaigns, maintaining a high call volume of 250-300 daily to support business development objectives.
- Facilitated student interviews and campus tours and program reviews, enhancing prospective student engagement. Contributed to the evaluation of student applications, providing valuable insights into campus offerings.
- Soar award 2019,2020
- Rookie of the year award. Most enrollments out of 5 campuses 2019
UEI CollegeStockton, CA
Admissions Representative
05.2017 - 07.2018
Job overview
- Managed daily outreach efforts to potential leads, ensuring 180-200 calls were made to drive engagement and conversion.
- Evaluated applications to assess eligibility, ensuring compliance with institutional standards and policies.
- Advised prospective students on admissions procedures, clarifying inquiries and presenting comprehensive information on available programs.
- Analyzed and presented conversion data through weekly, monthly, and quarterly reports to support performance evaluation and improvement initiatives.
- Achieved recognition through consistent performance and dedication. Contributed to team success by receiving multiple awards for leadership and excellence. Enhanced organizational reputation through active involvement in award-winning projects.
Paul Mitchell the School ModestoModesto, CA
Admissions Representative
07.2015 - 06.2016
Job overview
- Facilitated campus tours and information sessions for prospective students, enhancing engagement and interest.
- Collaborated with academic departments to streamline admission processes, improving workflow efficiency.
- Assisted in organizing recruitment events, boosting visibility of programs and attracting diverse applicants.
- Established connections and developed leads by actively participating in high school career days and job fairs.
- Recruit, market, and plan all events to increase enrollments and services.
- Follow Paul Mitchell the School, Post-Secondary Education and ACCSC accreditation policy and procedures.
Institute of Technology
Admissions/Agency Representative
10.2012 - 12.2014
Job overview
- Managed daily outreach initiatives, contacting potential leads through email and phone with a target of 180-200 calls.
- Orchestrated student development activities and implemented strategic marketing campaigns to elevate awareness of educational programs and services.
- Analyzed student feedback to enhance service delivery and address concerns promptly.
- Managed scheduling of events and workshops to maximize participation and resource utilization.
- Managed sales pipeline effectively, ensuring timely follow-ups and customer satisfaction throughout the sales process.
Western Truck School
Admissions Representative
08.2011 - 08.2012
Job overview
- Evaluated incoming email and phone inquiries, effectively qualifying potential students for academic programs.
- Achieved positive visitor experiences by conducting informative campus tours. Enhanced recruitment efforts through effective interview facilitation. Promoted school offerings to attract prospective students.
- Achieved successful lead conversion resulting in increased student enrollment. Maintained ongoing engagement with students to foster academic success and satisfaction throughout their time at the institution.
- Oversaw credit application processes and optimized credit card transaction workflows. Supervised cash handling and deposit procedures to enhance operational efficiency.
- Coordinated efforts to match graduates with employers, enhancing career placement initiatives.
Education
High School Diploma
San Joaquin Delta CollegeStockton, CA
No Degree from Nursing
Modesto Junior CollegeModesto, CA
No Degree from Sociology
Skills
- Commitment to goal achievement
- Consistent professional conduct
- Compassionate communication
- Strategic marketing
- Guidance for student development
- Engaging presentation delivery
- Organizational time strategies
- Relationship building
- Strategic task management
- Problem-solving skills
- Clear communication in presentations
- Skilled in prioritizing concurrent responsibilities
Timeline
Pre-Planning Advisor
Dignity Memorial
03.2023 - Current
Admissions Representative
Institute of Technology
07.2018 - 08.2021
Admissions Representative
UEI College
05.2017 - 07.2018
Admissions Representative
Paul Mitchell the School Modesto
07.2015 - 06.2016
Admissions/Agency Representative
Institute of Technology
10.2012 - 12.2014
Admissions Representative
Western Truck School
08.2011 - 08.2012
High School Diploma
San Joaquin Delta College
No Degree from Nursing
Modesto Junior College
No Degree from Sociology