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Rebecca Ives
Coolidge,AZ
Work Preference
Summary
Motivated professional with a strong background in customer service and operations. Skilled in building lasting client relationships and ensuring high-quality service while maintaining production efficiency. Dedicated to enhancing customer experiences and supporting animal welfare through volunteer work.
Overview
7
7
years of professional experience
Work History
Production Associate Lucid - Battery Pack and MPB
Balance Staffing Agency 916-304-4537
California, California
08.2025 - 06.2026
- Operated complex assembly tools and calibrated multi meters for process control and quality checks.
- Executed standardized work sequences while maintaining high craftsmanship and production quotas.
- Conducted routine inspections and basic diagnostics on battery modules, escalating defects to senior technicians.
- Maintained a clean work environment by adhering to 6S and lean manufacturing standards.
- Wore required personal protective equipment and followed safety protocols for handling high-voltage components.
Shelter Associate
Maricopa County Animal Care and Control
08.2024 - 08.2025
- Providing general care for animals in the shelter including daily cleaning, feeding, providing water, treats and enrichment toys.
- Monitoring animals for signs of illness or distress and reporting any concerns
- Frequently working in the Isolation Building, monitoring eating habits, and providing additional feedback regarding the daily health and monitoring any changes in behavior.
- Cleaning cages, kennels, and other animal living spaces on a regular basis
- Meeting with potential adopters and helping them find a suitable pet through meet and greets.
- Maintaining accurate records of animal care, behavior, and medical history
- Responding to inquiries from the public and providing information about the shelter and its animals
Course Booking Agent
Direct Fairways
02.2023 - 07.2024
- Generated between 150-200 outbound calls to golf courses throughout the US and Canada using CRM and a list of warm leads.
- Educated golf course representatives on scoring materials and their benefits to improve user engagement.
- Built strong relationships with golf course representatives to foster collaboration and support.
- Established agreements and guided representatives through contract processes to ensure clarity and compliance.
Condo- Analyst
AmeriSave Mortgage
03.2022 - 01.2023
- Complete detailed reviews of condominium, cooperative and planned unit development project documentation received from the Retail and Private Banking Channels.
- Documentation includes, but is not limited to, appraisals, budgets, financial statements/1120s, by-laws, Covenants Conditions and Restrictions (CC&R's), insurance declarations, leasehold agreements, offering plans, amendments, and project questionnaires.
- Accurately analyze and enter key project information in the Condo/Co-Op project database.
- Consult with internal and external business partners to assist in determining if a project or individual loan request meets eligible Condo/Co-Op classifications and product specifications.
- Communicate project status (approval, suspense, denial) to appropriate individuals and uphold fair lending practices while meeting targets for productivity, quality, and customer satisfaction.
Condo- Underwriter
AmeriSave Mortgage
11.2019 - 03.2022
- Fannie Mae's new rules regarding the structural integrity of condominiums provide that Fannie Mae will not purchase/refinance loans for units in condominiums that have significant deferred maintenance or unsafe conditions.
- Additionally, projects that have failed to obtain an acceptable certificate of occupancy or pass local regulatory inspections or re-certifications would also be ineligible for purchase/refinance under Fannie Mae's guidelines.
- Reviewed and made decisions on condo projects and individual unit loans, ensuring compliance with underwriting guidelines.
- Assessed budgets, reserves, insurance coverage, deductibles, declarations, by-laws, and legal documents to ensure project eligibility.
- Understanding FNMA project review guidelines, technology, eligibility, and process.
- Reviews guidelines and works with Fannie Mae's Condo Project Approval.
- Collaborated with condominium team to streamline condo review process, enhancing efficiency and reducing review times.
Education
Some College (No Degree) - Software And Networking Diploma
Branford Hall Career Institute
Southington, CT06-2000
Patient Administration Specialist - San Antonio, TX
US Army Reserve
San Antonio, TX01-1997
High School Diploma - Meriden
Maloney High School
Meriden06-1989
Skills
- Communication skills
- Decision-making ability
- Team collaboration
- Deadline management
- Quality assurance
- Adaptability to change
- Attention to detail
Timeline
Production Associate Lucid - Battery Pack and MPB
Balance Staffing Agency 916-304-4537
08.2025 - 06.2026
Shelter Associate
Maricopa County Animal Care and Control
08.2024 - 08.2025
Course Booking Agent
Direct Fairways
02.2023 - 07.2024
Condo- Analyst
AmeriSave Mortgage
03.2022 - 01.2023
Condo- Underwriter
AmeriSave Mortgage
11.2019 - 03.2022
Some College (No Degree) - Software And Networking Diploma
Branford Hall Career Institute
Patient Administration Specialist - San Antonio, TX
US Army Reserve
High School Diploma - Meriden
Maloney High School