Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Janes

Sunrise,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Call Director Advisor

Teleperformance
Margate, FL
10.2013 - Current

  • Answered a constant flow of customer calls with up to 150 calls in queue per minute.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.

Administrative Assistant

Omnicare Of South Florida
Weston, FL
02.2007 - 10.2011
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Helped distribute employee notices and mail around the office.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Maintained a clean reception area, including lounge and associated areas.
  • Obtained signatures for financial documents and internal and external invoices.

Education

Associate of Science - Criminal Justice

Florida Metropolitan University
Pompano Beach, FL
2005

Skills

Attention to detail

Team motivation

Staff training

Data entry

Computer skills

Office administration

Microsoft Word

Time management

Microsoft Excel

Clerical support

Critical thinking

Filing and data archiving

Resourceful

Timeline

Call Director Advisor

Teleperformance
10.2013 - Current

Administrative Assistant

Omnicare Of South Florida
02.2007 - 10.2011

Associate of Science - Criminal Justice

Florida Metropolitan University

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Rebecca Janes