Rebecca Janss
Rexburg,ID
Overview
20
20
years of professional experience
Summary
Organized, dependable and empathetic individual with extensive customer service skills and office administration knowledge, seeks long-term position to utilize my skills
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
State of Idaho/Department of Health and Welfare
09.2023
- Review and determine eligibility for the Supplemental Nutrition Assistance Program, cash assistance, and Health Care Assistance Programs; OR establish and enforce child support obligations for families.
- Apply complex policies, procedures, and legal requirements.
- Provide direct customer service either by face-to-face interactions or via telephone and/or mail.
- Gather, verify, interpret, and act on personal information from various sources to case actions.
- Develop, adapt and maintain management systems to support workload activities and meet federally mandated outcome/reporting requirements.
- Perform complicated analytical problem resolution and ensure data quality in automated system processing.
Legal Assistant
KKOS Lawyers
05.2023
- General office tasks to include filing, generating reports, presentations and assisting management with meeting setups.
- Scheduling consultations and preparing documents, fielding client inquiries, superior computer skills
- Responsible for customer service responses via email, telephone and in-person meetings
Office Administrator
Robert Half Recruiters & Employment Agency
01.2017 - 01.2023
- General office tasks to include filing, generating reports, presentations and assisting management with meeting setups.
- Transcribed meeting minutes
- Responsible for customer service responses via email, telephone and in-person meetings
Provider Relations Specialist
Northpoint Recovery
01.2018 - 01.2020
- Completed client insurance billing and rectified accounts receivable
- Obtained pre-authorization from insurance companies for completion of all levels of patient care
- Conducted audits for quality assurance and accuracy of patient records and insurance documents
Social Services Assistant
Centennial Job Corps
01.2016 - 01.2017
- Assistant dormitory manager, provided on-site supervision of students
- Scheduled, supervised work details training modules, and recreational activities
- Facilitated student group counseling sessions
Office Manager
Intermountain Insurance
01.2015 - 01.2016
- Maintained office operations to include payroll and managing staff of more than 10 employees
- Designed and implemented office policies and procedures
- Responsible for achieving financial objectives for employer
Executive Assistance
Saint Alphonsus/Trinity Health Hospital
01.2010 - 01.2011
- Provided administrative support to multiple directors and staff
- Oversight director of multiple internal improvement projects to include vendor contracts and project budget oversite
- Responsible for the management of organizational meetings and arranging travel plans for directors
Education
Medical Transcription - undefined
American Institute of Health Technology
01.2001
Skills
- Strong leadership abilities
- Strong problem-solving skills
- Customer service experience
- Compile and maintain data
- Effective communication skills
- Identify collection errors
- High level of compassion
- Quick learner
- Software knowledge
- Able to work as a team player and autonomously
- Excellent time management skills
- Extensive Strong Microsoft Office skills
- Personal commitment to confidentiality
- CPT and ICD-10 code knowledge
- Analyze and Ability to multi-task
- Proficient typing skills
Timeline
State of Idaho/Department of Health and Welfare
09.2023
Legal Assistant
KKOS Lawyers
05.2023
Provider Relations Specialist
Northpoint Recovery
01.2018 - 01.2020
Office Administrator
Robert Half Recruiters & Employment Agency
01.2017 - 01.2023
Social Services Assistant
Centennial Job Corps
01.2016 - 01.2017
Office Manager
Intermountain Insurance
01.2015 - 01.2016
Executive Assistance
Saint Alphonsus/Trinity Health Hospital
01.2010 - 01.2011
Medical Transcription - undefined
American Institute of Health Technology
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