Rebecca Jenkins
Richmond,VA
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Medical Assistant
VCU Health
Richmond , VA
04.2017 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Provided assistance to medical staff in performing minor surgical procedures.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Patient Access Representative
VCU Health
Richmond , VA
11.2021 - 04.2024
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Assisted with scheduling outpatient appointments.
- Ensured accuracy of all data entered into computer system.
- Scanned documents into electronic medical records system.
- Answered phones promptly in a professional manner.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
Care Partner
VCU Health
Richmond , VA
04.2017 - 11.2021
- Provided companionship and emotional support to elderly patients.
- Assisted in daily living activities such as bathing, dressing, grooming, and toileting.
- Monitored vital signs and reported any changes to medical staff.
- Helped maintain a clean and safe environment by performing light housekeeping duties.
- Maintained accurate records of patient care, condition, progress and concerns for review by medical staff.
- Encouraged independence while providing necessary support for activities of daily living.
- Respected the rights of clients by maintaining confidentiality of all information related to their personal lives.
Education
Associate of Science - Medical Assisting
Virginia College
Richmond, VA06-2016
Skills
- Phlebotomy
- Patient Scheduling
- HIPAA Compliance
- Clinical Documentation
- Medical terminology knowledge
- Professional Bedside Manner
- Proper sterilization techniques
- Insurance Verification
- Vital sign monitors
- Stocking supplies
- Electrocardiography (EKG)
Timeline
Patient Access Representative
VCU Health
11.2021 - 04.2024
Medical Assistant
VCU Health
04.2017 - Current
Care Partner
VCU Health
04.2017 - 11.2021
Associate of Science - Medical Assisting
Virginia College
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