Overview
Work History
Education
Skills
Timeline
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Rebecca Johnson

Annapolis,Maryland

Overview

3
3
years of professional experience

Work History

Front Desk Agent

Denali Bluffs Hotel
Denali , AK
05.2025 - Current
  • Coordinated communication between guests, maintenance, bell staff, and housekeeping to ensure smooth hotel operations.
  • Guided guests in creating itineraries for their stay, frequently resulting in up to $10,000 in excursion sales a month.
  • Assigned rooms for large tour groups, and initiated last minute room moves using Jonas Chorum software.

Server

Chart House Prime
Annapolis, MD
11.2024 - 05.2025
  • Delivered detail-oriented food and wine service while thoroughly following the proper steps of fine dining.
  • Corresponded with the host, kitchen, and bar staff to ensure proper delivery time of dishes and spacing between courses.
  • Frequently received positive feedback from management and online regarding professional and personable service.

Server

Dornan's Pizza Pasta Company
Jackson, Wyoming
05.2023 - 11.2024
  • Maintained a line of communication between the front and back of house by expediting food orders in a highly fast-paced environment.
  • Processed up to 600 credit card transactions at the end of every shift during peak tourism season.
  • Made personal connections with customers by recommending trails and activities in the neighboring Grand Teton National Park.

Server

Morton's Steakhouse
Baltimore, Maryland
08.2022 - 04.2023
  • Demonstrated strong multi-tasking skills, managing a five table section and assisting with banquets during peak dinner service.
  • Provided consistent and outstanding customer service, regularly resulting in five star reviews.
  • Maintained a thorough knowledge of the extensive wine list and tailored pairings to guests' desires/preferences.

Education

Bachelor of Science - Electronic Media And Film

Towson University
Baltimore, MD
04-2022

Skills

  • Jonas Chorum
  • Front desk operations
  • Adobe Suite
  • Aloha and Toast POS
  • Fine dining service
  • Upselling techniques

Timeline

Front Desk Agent

Denali Bluffs Hotel
05.2025 - Current

Server

Chart House Prime
11.2024 - 05.2025

Server

Dornan's Pizza Pasta Company
05.2023 - 11.2024

Server

Morton's Steakhouse
08.2022 - 04.2023

Bachelor of Science - Electronic Media And Film

Towson University

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Rebecca Johnson