Rebecca Jones
Wilmington,NC
Summary
Experienced Administrative Bookkeeper with comprehensive background in financial management, reporting and record keeping. Demonstrated strengths include maintaining accurate financial records, conducting audits and managing invoicing. Noted for improving accounting systems and enhancing internal controls to ensure regulatory compliance. Significant impact made in previous work by implementing effective bookkeeping strategies to streamline operations and reduce costs.
Overview
32
32
years of professional experience
Work History
Administrative Bookkeeper
Bath Fitter
Wilmington, NC
03.2023 - Current
- Conducted thorough analysis of financial data to create monthly budgets for all departments.
- Ensured accuracy of vendor records, including contact information and payment conditions.
- Oversaw management of general ledger, invoicing, and deposit transactions.
- Responded to customer inquiries promptly via email and phone, maintaining high standards of professionalism.
- Generated monthly balance sheet reconciliations and trial balances.
- Processed payments from customers in accordance with company policy and procedures.
- Supported senior staff members with various projects as needed throughout the year.
- Created detailed spreadsheets using advanced formulas and functions in Excel.
- Assisted with accounts receivable, accounts payable and payroll processes.
- Researched and resolved payment discrepancies in a timely manner.
- Served as primary contact for customer inquiries regarding account status and payments.
- Conducted month-end closing activities and reconciliations of bank statements.
- Reviewed employee expense reports for compliance with company policies.
- Coordinated with vendors regarding invoice payments and issues related to billing.
- Performed data entry for all transactions into accounting software.
- Prepared financial reports to management on a weekly basis.
- Ensured accuracy of journal entries, account classifications, and cost allocations.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing, and collections.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
- Prepared accurate financial reports each month by collecting, analyzing, and summarizing account information.
- Managed financial transactions and recordkeeping with precision, ensuring accuracy in ledgers and accounts.
- Analyzed financial transactions, assigning to specific accounts.
- Monitored cash flow, preparing reports to inform management of financial status.
- Managed accounts payable and receivable, improving cash flow management.
Sales and Service Representative
LabCorp
Wilmington, NC
01.2022 - 03.2023
- Served as front line customer service contact, resolving queries and complaints efficiently.
- Managed accounts payable and receivable, ensuring accurate financial tracking.
- Handled inventory orders to maintain optimal stock levels.
- Performed data entry, coding, and labeling of specimens to ensure accuracy.
- Collected, secured, and packaged specimens from clients for laboratory analysis.
- Audited customer account information to identify issues and implement solutions.
- Maintained quality control policies to enhance customer satisfaction.
- Investigated billing discrepancies to optimize cash flow and reduce liabilities.
Owner/Operator
Rocking tots learning center
Wilmington, NC
01.2010 - 02.2022
- Developed and implemented lesson plans and activities for children of various ages.
- Organized and planned age-appropriate reading, crafts and music lessons.
- Introduced learning activities and imaginative play to teach children to explore.
- Communicated with parents about daily activities and any concerning behaviors.
- Balanced schedules to promote optimal rest, play and educational periods.
- Enforced rules to teach good manners and maintain safe environment.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues
- Supervised and Cared for 8 children ages birth to 10
- Reconciled accounts with statements and invoices on monthly basis, investigating and resolving discrepancies to maintain records accuracy.
- Managed accounts payable, accounts receivable, bank reconciliations and payroll function.
- Answered customer questions regarding account discrepancies or problems.
- Managed all payments processing, invoicing and collections tasks.
Call Center Representative
Arise Virtual Solutions Inc.
Miramar, FL
02.2015 - 03.2018
- Offered resolutions to de-escalate calls and solve customer issues.
- Consulted with customers to resolve service and billing issues.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
Unit Clerk
New Hanover Regional Medical Center
Wilmington, NC
01.2000 - 07.2009
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Compiled and coded patient information or data in appropriate computer system.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Scheduled and confirmed patient appointments and consultations.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Routed laboratory or diagnostic results to appropriate staff.
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Communicated with patients with compassion while keeping medical information private.
- Answered phones to transfer calls or relay messages to patients or staff.
- Conveyed special dietary restrictions and requirements to food preparation team and verified compliance of delivered food items.
- Supported patients with timely and knowledgeable response to diverse requests.
- Documented vitals and added lab results into patient charts.
- Answered telephones and directed calls to appropriate medical or administrative staff.
Civilian Sheriff Aide
Dane County Sheriffs Office
Madison, WI
10.1997 - 11.1999
- Exercised independent and sound judgment in enforcing proper inmate behavior and responding to incidents.
- Testified in court at criminal hearings and trials as to scenes observed, evidence collected and previous incidents.
- Drafted incident reports detailing criminal activity, civil proceedings and varied incidents.
- Conducted inmate and detention facility visual surveillance to identify and subdue unrest.
Operator
911 Communications
Wilmington, NC
01.1994 - 07.1997
- Dispatched police officers and emergency personnel to calls for service.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Used radio, telephone and computer system to update first responders with new information.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Responded to emergency calls routed by automatic distribution system.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Education
Some College (No Degree) - Business Administration And Management
Cape Fear Community College
Wilmington, NCSome College (No Degree) - Childcare Business
Stanley College
Albemarle, NCSkills
- Account Management
- Invoice Preparation
- Coordinating Forms
- Payment Acceptance
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Data Entry
- Responding to Difficult Customers
- Understanding Customer Needs
- Verbal and Written Communication
- Call Documentation
- Data entry
- Creative Problem Solving
- Efficient and Detail-Oriented
- Customer Account Management
- Customer Data Confidentiality
- Customer Service
- De-escalation Techniques
- Order and Refund Processing
- Issue and Complaint Resolution
- Multitasking and Prioritization
- Customer Retention Strategies
- Billing Adjustments and Refunds
- Remote Office Availability
- Multi-Line Phone Systems
- Call Volume and Quality Metrics
- Strong Analytical and Problem Solving Skills
- LiveChat Messaging
- Computer Proficiency
- Refunds and Returns Management
- Document and Records Management
- Patient and Empathetic
- Excellent Attention to Detail
- Inbound and Outbound Calling
- Financial Recordkeeping
- Accounts Payable
- Bill Payment and Recordkeeping
- Accounts Receivable
Timeline
Administrative Bookkeeper
Bath Fitter
03.2023 - Current
Sales and Service Representative
LabCorp
01.2022 - 03.2023
Call Center Representative
Arise Virtual Solutions Inc.
02.2015 - 03.2018
Owner/Operator
Rocking tots learning center
01.2010 - 02.2022
Unit Clerk
New Hanover Regional Medical Center
01.2000 - 07.2009
Civilian Sheriff Aide
Dane County Sheriffs Office
10.1997 - 11.1999
Operator
911 Communications
01.1994 - 07.1997
Some College (No Degree) - Business Administration And Management
Cape Fear Community College
Some College (No Degree) - Childcare Business
Stanley College