Rebecca Joseph
Port Charlotte
Summary
Dedicated Medical Assistant with a proven track record at Millennium Physician Group, enhancing patient satisfaction through exceptional patient care and efficient medical support. Skilled in medical terminology and CPR, alongside strong relationship-building abilities. Achieved a significant increase in patient engagement and streamlined workflow, contributing to a more effective healthcare environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
Millennium Physician Group
01.2023 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Oriented and trained new staff on proper procedures and policies.
Intern/Nursing Unit Secretary
Fawcett Memorial Hospital
01.2022 - 04.2022
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared admissions charts and scanned records.
- Arranged discharges and patient transportations.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
Intern/Back Office Medical Assistant
Coastal Dermatology and Skin Cancer Center
01.2022 - 04.2022
- Prepared examination rooms with necessary equipment and supplies, creating a comfortable environment for patients.
- Assisted dermatologists with various procedures, improving patient treatment outcomes and satisfaction.
- Performed routine follow-up calls to track patient progress post-treatment, contributing to improved recovery rates.
- Prepared lab specimens for diagnostic evaluation.
- Administered prescribed topical medications accurately under the supervision of the attending dermatologist, maximizing therapeutic benefits to patients.
- Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
Intern/Nursing Unit Clerk
Richmond Center For Rehabilitation And Healthcare
04.2020 - 07.2020
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Coordinated with dietary staff to ensure patient nutritional needs were met, promoting overall health.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Streamlined workflow for nursing staff by efficiently managing supplies inventory and restocking necessary items in a timely manner.
- Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
Education
Associate of Applied Science - Tourism And Hospitality Management
Kingsborough Community College
Brooklyn, NY01-2020
Skills
- Analytical thinking
- Case documentation
- Client advocacy
- CPR & AED
- Data entry & analysis
- Documentation and reporting
- Medical terminology knowledge
- Patient scheduling
- Referrals and networking
- Staff training
Certification
- Basic Life Support (BLS) - American Heart Association
Timeline
Medical Assistant
Millennium Physician Group
01.2023 - Current
Intern/Nursing Unit Secretary
Fawcett Memorial Hospital
01.2022 - 04.2022
Intern/Back Office Medical Assistant
Coastal Dermatology and Skin Cancer Center
01.2022 - 04.2022
Intern/Nursing Unit Clerk
Richmond Center For Rehabilitation And Healthcare
04.2020 - 07.2020
- Basic Life Support (BLS) - American Heart Association
Associate of Applied Science - Tourism And Hospitality Management
Kingsborough Community College
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