Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

REBECCA KELLY

Columbus,OH

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

9
9
years of professional experience

Work History

Cake Decorator

Meijer
06.2023 - 11.2024
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
  • Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
  • Created custom cake decorations for various events, leading to high client satisfaction.
  • Trained new employees on bakery methods and procedures.
  • Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.

Deli/Bakery Clerk

Kroger
10.2022 - 06.2023
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.

Customer Service Representative/Collections

CAPITAL RECOVERY SYSTEMS INC.
10.2021 - 09.2022
  • Managed customer accounts
  • Conducted customer service surveys
  • Resolved customer issues
  • Worked in the inbound/outbound call center
  • Collected and documented orders
  • Responded to inquiries and issues
  • Assisted customers via live chat
  • Responsible for troubleshooting applications
  • Took payments for court fines and speeding tickets
  • Sent out letters for collections
  • Added clients into the system
  • Set up payment plans
  • Ability to understand and accurately apply basic math skills
  • Proficiency with Microsoft Word, Excel, PowerPoint, Outlook and Internet
  • Ability to make competent use of work related equipment and materials
  • Ability to remember information (e.g., policies, procedures) or locate resources to find information as needed.(courts web sites)
  • Ability to communicate effectively and tactfully with others
  • Utilizing various methods of contact to members via telephone or email to collect payment on overdue accounts
  • Member Account maintenance including daily flagging and offsetting of accounts
  • Legal processing including preparing member files for Public Judgments and processing bankruptcy notices
  • Enter missing/incorrect time in MSP software so that the account can be brought current
  • Contact and work with MSP to set up accounts correctly
  • Handle incoming calls from office needing help with MSP, order entry, creating orders, general questions
  • Work Directly with several customers,being the Point of Contact for any walk ins
  • Assist with accounts receivable, sending invoices, doing collections calls

Kitchen Assistant Manager

Golden Corral
05.2016 - 09.2022
  • Coordinated catering orders for special events, ensuring timely delivery and exceptional presentation standards.
  • Guided new hires, increasing morale and efficiency.
  • Assisted in managing daily operations, ensuring timely preparation of meals during peak hours.
  • Implemented energy-saving initiatives within the kitchen, reducing overall operational costs.
  • Collaborated with front-of-house staff to address service bottlenecks, enhancing overall dining experience for guests.
  • Monitored food quality throughout meal preparation process from ingredient selection through plating.
  • Optimized employee scheduling based on anticipated business levels to ensure adequate staffing during peak hours.

Server

O'CHARLEYS RESTAURANT AND BAR
07.2017 - 10.2021
  • Handled a high volume of customers regularly
  • Greeted guests
  • Took and memorized orders
  • Served food
  • Checked on guests frequently
  • Processed transactions
  • Cleared tables
  • Cleaned and sanitized dining room and restaurant

Line Cook

Ruby Tuesdays
03.2018 - 08.2019
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Plated and presented all dishes to match established restaurant standards.

Bartender

THE VAULT
03.2017 - 04.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Education

1 Year - General Studies

Indian River State College
Ft. Pierce, FL

High School Diploma - General Studies

Fort Pierce Central High School
Fort Pierce, FL
06.2002

Skills

  • Customer Service
  • Organizational Skills
  • Sales
  • Server
  • Fast learner
  • Training
  • POS
  • Microsoft Excel
  • Cooking
  • Word
  • Microsoft Office
  • Assistant Manager Experience
  • Upselling
  • Restaurant Experience
  • Kitchen Experience
  • Merchandising
  • Cake decoration
  • Strong communication skills
  • Airbrushing techniques
  • Continuous learning and adaptation
  • Attention to detail
  • Critical thinking
  • Customer service
  • Inventory maintenance
  • Opening and closing duties
  • Management
  • Kitchen safety

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Cake Decorator

Meijer
06.2023 - 11.2024

Deli/Bakery Clerk

Kroger
10.2022 - 06.2023

Customer Service Representative/Collections

CAPITAL RECOVERY SYSTEMS INC.
10.2021 - 09.2022

Line Cook

Ruby Tuesdays
03.2018 - 08.2019

Server

O'CHARLEYS RESTAURANT AND BAR
07.2017 - 10.2021

Bartender

THE VAULT
03.2017 - 04.2018

Kitchen Assistant Manager

Golden Corral
05.2016 - 09.2022

1 Year - General Studies

Indian River State College

High School Diploma - General Studies

Fort Pierce Central High School

Similar Profiles

CREATE PROFILE
REBECCA KELLY