REBECCA KERN
Appleton,WI
Summary
Billing Specialist with experience in insurance verification, payment posting, and billing report maintenance in a medical office setting. Supports day-to-day revenue cycle work by running benefits, scanning insurance documents, and keeping EMR records current. Handles 61+ contacts per day, including calls, voicemail, and email requests, with clear communication and confidentiality.
Overview
11
11
years of professional experience
Work History
Member Solutions Specialist
Community First Credit Union
Neenah, WI
03.2026 - Current
- Facilitated member inquiries, providing timely solutions and enhancing overall member satisfaction.
- Analyzed member accounts to identify opportunities for product upgrades and improved financial outcomes.
- Educated members on credit union services, driving engagement and fostering long-term relationships.
- Collaborated with team to streamline processes, improving response time for member service requests.
Billing Specialist
Valley Eye Associates
Appleton, WI
06.2021 - 03.2026
- Run insurances and verify benefits.
- Complete end-of-day tasks and closing duties.
- Answer incoming calls; return voicemails and email requests.
- Scan documents and insurance information.
- Post payments in the EMR and maintain billing reports.
- Epic knowledge.
Call Center Representative
ThedaCare
Menasha, WI
02.2019 - 06.2021
- Answered incoming calls to the clinic and scheduled patients.
- Changed provider templates and updated standard work.
- Maintained daily tasks, work queues, and call volume.
- Made outbound calls and used Epic.
- Trained new employees.
Manager
Beefeaters Irish Pub
Appleton, WI
06.2015 - 02.2019
- Provided outstanding communication with staff and customers.
- Maintained money and credit-card transactions.
- Handled restaurant opening and closing responsibilities.
Education
Associate of Science - Human Services, Organization and Leadership
Rasmussen College
Appleton01-2015
Skills
- Medical billing
- Insurance verification
- Claims processing
- Denial management
- Payment posting
- Epic
- Microsoft Excel
- Google Workspace
- SharePoint
- HIPAA
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Member Solutions Specialist
Community First Credit Union
03.2026 - Current
Billing Specialist
Valley Eye Associates
06.2021 - 03.2026
Call Center Representative
ThedaCare
02.2019 - 06.2021
Manager
Beefeaters Irish Pub
06.2015 - 02.2019
Associate of Science - Human Services, Organization and Leadership
Rasmussen College