Rebecca Klarich
Burbank
Summary
Public Safety Dispatcher with 25 years of experience in emergency communication and crisis management. Proven ability to train and support new dispatchers, police technicians, and officers, ensuring operational efficiency. Experienced in supervisory roles, providing backup leadership in high-pressure situations. Independent business owner with expertise in staff management, payroll, and bookkeeping, demonstrating strong organizational skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Public Safety Dispatcher III- Training Officer
City Of Santa Barbara
Santa Barbara
07.2015 - 11.2024
- One on one training of Public Safety Dispatcher I, Police Tech, and Police Officers assigned to Dispatch.
- Functional and technical supervision of assigned personnel.
- Supervise work of public safety dispatchers in portions of assigned shifts to ensure that approved operational procedures are followed.
- Perform as back up Dispatch Supervisor in absence of Dispatch Supervisor or Manager.
- Prepare reports of trainees on job training and progress and provide information to the Dispatch Supervisor.
- Operate CAD system.
- Enter criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Remain calm in very high-pressure situations.
- Field 911 emergency and non-emergency calls and determined level of support that is needed for response.
Public Safety Dispatcher II
City Of Santa Barbara
Santa Barbara
05.2000 - 07.2015
- Questioned callers to determine the nature of problems and locations to direct the type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Entered record checks, driver's license numbers, and warrants into telecommunications systems to fulfill officer requests.
- Remained calm in very high-pressure situations and kept callers on-line until law enforcement arrived on scene.
- Provided good customer service to all individuals by being attentive, understanding, and courteous.
CEO of Operations
Live Culture/Owner
Santa Barbara
01.2008 - 03.2011
- Managed partnerships and business relationships by negotiating contract terms and handling conflicts.
- Reviewed individual department performance and worked to improve processes, procedures and practices.
- Coached and guided managers to improve effectiveness and policy enforcement, resulting in improved employee job satisfaction and higher performance levels.
- Balanced budget, revenue and expenses on a regular basis, that included staffing, food costs, capital expenses and maintenance.
- Employee payroll. Tracking of timecards, payroll taxes, preparing checks, reconciling bills, and payment deposits to the bank each day.
Education
POST Dispatch Public Safety Course -
Ventura College
Ventura, CA07.2000
Reserve Police Officer -
Allan Hancock College
Santa Maria12.1995
Legal Office Administration Certification -
Santa Barbara Business College
Santa Maria, CA07.1992
High School Diploma -
Ernest Righetti High School
Santa Maria, CA07.1991
Skills
- Training and development
- Trainee supervision
- CAD operation
- Emergency response
- Customer service
- Conflict resolution
- Data accuracy
- Time management
- Crisis management
- Active listening
- Team leadership
- Radio monitoring
- Dispatch supervision
- Emergency medical dispatch (EMD)
- Technical skills
- Stress tolerance
Certification
- POST Communications Training Officer Certification
- POST Civilian Police Leadership Certification
- POST Advanced Dispatcher Certification
- POST Dispatcher Certification
Accomplishments
- Employee of the Quarter, 03/2014, for professionalism and dedication
- One on one training of Public Safety Dispatcher I, Police Technicians, and Police Officers working in Dispatch.
Timeline
Public Safety Dispatcher III- Training Officer
City Of Santa Barbara
07.2015 - 11.2024
CEO of Operations
Live Culture/Owner
01.2008 - 03.2011
Public Safety Dispatcher II
City Of Santa Barbara
05.2000 - 07.2015
POST Dispatch Public Safety Course -
Ventura College
Reserve Police Officer -
Allan Hancock College
Legal Office Administration Certification -
Santa Barbara Business College
High School Diploma -
Ernest Righetti High School