Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Lameda

Orlando

Summary

Bilingual customer service professional with over 4 years of experience delivering exceptional English and Spanish support. I am Recognized for excellent interpersonal skills and the ability to engage effectively with diverse clientele. I demonstrated expertise in problem-solving, ensuring prompt and effective resolution of customer inquiries and concerns. I am committed to fostering positive relationships and enhancing customer satisfaction through attentive service and personalized solutions. I am a proactive team player who contributes to organizational success and creates memorable customer experiences.

Overview

3
3
years of professional experience

Work History

Merchandise Associate

Disney
05.2022 - Current
  • Moved merchandise to retail areas and added new products to shelves, racks, and bins in a neat and well-presented fashion.
  • Greeted store customers, offered assistance, and thanked each for patronage.
  • Kept work areas professional, organized, and clean.
  • Provide a great environment for coworkers and great at working with other colleagues.
  • Managing computer wok system with efficiency.
  • Great at managing work phone calls with customers and cowokers.


Customer Sales Associate

Ups Store
06.2021 - 02.2023
  • Operated cash register and barcode scanner to process customer sales.
  • Contacted customers via phone and email in response to inquiries.
  • Determined customer needs by asking questions and offering targeted options.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Calculated pricing, applied discounts and collected payments to process transactions.

Education

Associate of Arts -

Valencia College
Orlando, FL
12.2024

Certificate - Phlebotomy

I.T of Central Florida
06.2022

High School Diploma -

Seven Lakes High School
Katy, TX
05.2021

Skills

  • Problem-solving
  • Independent Decision Making
  • Team Collaboration
  • Time Management
  • Computer proficiency
  • Oral and written communication
  • Customer services
  • Bilingual

Timeline

Merchandise Associate

Disney
05.2022 - Current

Customer Sales Associate

Ups Store
06.2021 - 02.2023

Certificate - Phlebotomy

I.T of Central Florida

High School Diploma -

Seven Lakes High School

Associate of Arts -

Valencia College
Rebecca Lameda