Rebecca Lartey
Coral Springs,FL
Summary
Proven professional with a robust background at BMW of CC, adept in customer relationship management and critical thinking. Excelled in vendor management and team collaboration, enhancing customer satisfaction by 30%. Known for reliability and professionalism, consistently meeting and exceeding client expectations.
Overview
4
4
years of professional experience
Work History
Collision Office Admin
BMW of CC
04.2024 - Current
- Generated budget forecasts for vehicle parts replacements.
- Managed repair cost negotiations with insurance companies.
- Compiled comprehensive reports with photographs for insurance claims.
- Provided customer service by responding to inquiries regarding repairs and estimates.
- Maintained accurate records of all completed estimates and invoices.
- Assisted customers in understanding their insurance coverage options.
- Coordinated with outside vendors to ensure timely delivery of parts and materials.
Front Desk Reception
Vista BMW
03.2021 - 04.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
Education
Some College (No Degree) - NA
Preston High
Ontario, CADegree -
School
Skills
- Addressing customer complaints
- Providing appropriate solutions
- Meeting customer needs
- Exceeding customer needs
- Effective communication
- Reliability
- Customer relationship management
- Professionalism
- Vendor Management
- Teamwork skills
- Critical Thinking
Timeline
Collision Office Admin
BMW of CC
04.2024 - Current
Front Desk Reception
Vista BMW
03.2021 - 04.2024
Some College (No Degree) - NA
Preston High
Degree -
School
Similar Profiles
Nicholas LaubscherNicholas Laubscher
1st Mate And Skipper at Juliette Fishing Cc and Da Silva Investments Cc1st Mate And Skipper at Juliette Fishing Cc and Da Silva Investments Cc
Nkululeko Mqokiyana, FRMNkululeko Mqokiyana, FRM
Chief Financial Officer at Egxeni Engineering CC & Ubuhle Bempisi Consulting Engineers ccChief Financial Officer at Egxeni Engineering CC & Ubuhle Bempisi Consulting Engineers cc
Maximilian EconomouMaximilian Economou
Cricket and Soccer Captain at Oatley FC. Mortdale Heights CC & Ramsgate RSL CC.Cricket and Soccer Captain at Oatley FC. Mortdale Heights CC & Ramsgate RSL CC.
Ryan KentRyan Kent
General Manager at Little Caesars PizzaGeneral Manager at Little Caesars Pizza
Nicolle LascicheNicolle Lasciche
Sales Associate at Electricos Yusti S.A.SSales Associate at Electricos Yusti S.A.S