Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Assisted in the development and implementation of new store policies, leading to improved efficiency and a more cohesive team dynamic.
Sterilization Assistant
Sala Family Dentistry
12.2022 - 11.2023
Ensured compliance with infection control guidelines by strictly following established protocols for sterilization procedures.
Supported efficient turnover of dental rooms by promptly processing used instruments for sterilization after each procedure.
Assisted with training new Sterilization Assistants on department policies, procedures, and safety protocols.
Maintained an accurate inventory of supplies to prevent shortages.
Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.