Rebecca Leadmon
Abingdon,MD
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Senior Member Service Generalist
APGFCU
Dundalk, MD
03.2025 - Current
- Consistently deliver quality member service, leading by example for other branch staff.
- Observe all safety and security policies and procedures and act as a lead in the dual control process.
- Trained new team members effectively, increasing overall team efficiency.
- Assist branch management with administrative and operational duties such as branch opening and closing, system overrides, challenging member inquiries, auditing, human resources and security challenges
- Collaborated with management to develop strategic plans that align with organizational goals and objectives.
- Developed strong customer relationships through attentive listening and prompt resolution of concerns.
- Managed multiple priorities successfully, meeting tight deadlines without sacrificing quality of work.
- Train and coach staff in quality service delivery, member service, interdepartmental relationships and sales.
Financial Services Supervisor
APGFCU
Laurel Bush Branch
09.2023 - 03.2025
- Coordinated efficient department operations by effectively supervising employees, delegating assignments and personally handling routine and advanced problems.
- Processed transactions deposits, withdrawals and payments to loan accounts for customers.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Identified signs of fraud and took proactive action to protect institutional assets.
- Developed improvement plans to continuously develop individual and group performance, knowledge and abilities.
- Mentored junior bank tellers and Member Service Generalists, fostering a positive work environment and encouraging professional growth.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
- Collaborated with branch management to develop strategies for reaching sales targets and improving overall performance.
- Trained new hires on customer service policies and procedures.
- Coordinated cross-selling efforts between teller line staff members by sharing information about product offerings that suit specific customer profiles.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
Member Service Genralist
APGFCU
Abingdon, MD
06.2022 - 09.2023
- Maintained customer records by updating account information.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Regularly assisted with monthly auditing.
- Trained new hires on customer service policies and procedures.
Teller
APGFCU
Abingdon, United States
01.2020 - 06.2022
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained accurate records of customer transactions in line with bank procedures.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Assisted with training of new tellers on policies and procedures.
- Maintained friendly and professional customer interactions.
- Regularly assisted with monthly auditing.
- Identified sales opportunities and referred customers to branch partners in financial services
Shift Leader
Savona - Fine Italian Foods And Wine
Bel Air, MD
06.2018 - 01.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Welcomed customers and helped determine their needs.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
Office Assistant
Harford Community College
Bel Air, MD
09.2017 - 08.2019
- Interacted with staff by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Monitored security to help maintain equipment, data and information safety.
Seasonal Sales Associate
Music & Arts
Bel Air, MD
09.2015 - 12.2015
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Associate of Arts - Music
Harford Community College
Bel Air, MD05-2022
High School Diploma -
Edgewood High School
Edgewood, MD05-2016
Skills
- Policies and procedures
- Verbal and written communication
- Problem-Solving
- Organization and Time Management
- Dependable and Responsible
- Training and Development
- Adaptability
- Member service
Timeline
Senior Member Service Generalist
APGFCU
03.2025 - Current
Financial Services Supervisor
APGFCU
09.2023 - 03.2025
Member Service Genralist
APGFCU
06.2022 - 09.2023
Teller
APGFCU
01.2020 - 06.2022
Shift Leader
Savona - Fine Italian Foods And Wine
06.2018 - 01.2020
Office Assistant
Harford Community College
09.2017 - 08.2019
Seasonal Sales Associate
Music & Arts
09.2015 - 12.2015
High School Diploma -
Edgewood High School
Associate of Arts - Music
Harford Community College