Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Lee

Summary

Highly motivated and detail-oriented Housekeeping Lead with 7+ years of experience overseeing cleaning operations in time-share resorts. Skilled in maintaining high cleanliness standards, leading and training teams, and optimizing workflow efficiency while ensuring compliance with safety protocols. Proven ability to enhance operational effectiveness and guest satisfaction.

Overview

25
25
years of professional experience

Work History

Housekeeping Lead

Whitesands and Little Gull Cottages
01.2018 - Current
  • Supervise a team of housekeeping staff across four companies, assigning tasks and ensuring timely completion of cleaning duties
  • Conduct regular quality inspections to uphold high cleanliness standards throughout the facility
  • Implement new cleaning procedures and protocols to enhance efficiency and guest satisfaction
  • Train and coach staff on proper cleaning techniques, safety procedures, and best practices
  • Address and resolve guest concerns related to cleanliness in a prompt and professional manner
  • Collaborate with management to assess staffing needs and optimize cleaning schedules
  • Perform deep cleaning of guest rooms, common areas, and restrooms in accordance with established guidelines
  • Manage inventory of cleaning supplies, reporting shortages and ensuring availability of necessary materials
  • Adhere to all safety protocols, including proper handling and use of cleaning chemicals
  • Demonstrate strong time management skills to meet cleaning deadlines effectively

People Ready

True Blue
11.2015 - 10.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.

Server and ETC

Waffle House Restaurant
02.2000 - 01.2014
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

Associate Degree -

Trident Technical College
01.2011

High School Diploma -

Middleton high
01.1997

Skills

  • Housekeeping Operations Management
  • Team Leadership and Supervision
  • Quality Control and Inspections
  • Guest Service and Problem Solving
  • Safety and Compliance
  • Inventory and Supply Management
  • Time management and Efficiency
  • Collaboration and Communication
  • Meticulous Organization
  • Proficiency in Basic Computer Software
  • Training and supervision
  • Knowledge of Cleaning Products and Techniques

Timeline

Housekeeping Lead

Whitesands and Little Gull Cottages
01.2018 - Current

People Ready

True Blue
11.2015 - 10.2018

Server and ETC

Waffle House Restaurant
02.2000 - 01.2014

Associate Degree -

Trident Technical College

High School Diploma -

Middleton high

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Rebecca Lee