Rebecca Lewers
Galion
Summary
Dynamic customer service professional with a strong work ethic and expertise in POS system operations. At GTE/VERIZONE/Frontier, I led teams to enhance service delivery and developed training materials that improved team performance. Skilled in complaint handling and fostering collaboration, I consistently elevated customer satisfaction and operational efficiency. I help, The Wellness Clinic with scheduling appointments, talk with patients, and handle payments via cash or credit card. I also do whatever else is needed.
Overview
21
21
years of professional experience
Work History
Curtesy Clerk
Discount Drug Mart
Galion, OH
10.2022 - 12.2024
- Assisted customers with inquiries and product selection to enhance shopping experience.
- Operated cash register efficiently, processing transactions accurately and promptly.
- Upheld high standards of professionalism while interacting with customers, coworkers, and supervisors alike.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Trained new personnel regarding company operations, policies and services.
- Counted money to make the cashiers drawers for the day. Made deposits, collected payments for utilities, used Western Union for payments and recipients.
SME/Lead Customer Service Representative
GTE/VERIZONE/Frontier
Marion, OH
05.2004 - 12.2016
- Led cross-functional teams to develop and implement innovative solutions for complex technical challenges.
- Provided expert guidance on industry best practices, enhancing operational efficiency and service delivery.
- Analyzed customer feedback to refine product offerings and improve user experience across platforms.
- Developed training materials and conducted workshops to elevate team knowledge on emerging technologies.
- Mentored junior staff, fostering a culture of continuous learning and professional development within the team.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
Education
Hotel, Resort And Restaurant Management
North Central Technical College
Mansfield, OH01-1996
Skills
- Strong work ethic
- Customer service
- Teamwork and collaboration
- Money handling
- Complaint handling
- Cross-functional skills
- POS system operations
- Training development aptitude
Timeline
Curtesy Clerk
Discount Drug Mart
10.2022 - 12.2024
SME/Lead Customer Service Representative
GTE/VERIZONE/Frontier
05.2004 - 12.2016
Hotel, Resort And Restaurant Management
North Central Technical College