Rebecca Lewis
Marshall,MI
Summary
Over twenty-four years nursing experience, licensed in the State of Michigan. Experienced bedside and clinical nursing which includes: obstetrics, labor and delivery, special care nursery, oncology, hematology, pediatrics, home care, case management, chart review, and leadership at the Manager and Director level . Most recent experience at an educational based medical school clinic as Director of Clinical Services.
Compassionate Director of Nursing dedicated to maintaining highest standards of nursing practices and policies. Excellent leader, mentor and recruiter, supporting staff and local community. Demonstrates strong working knowledge of regulatory compliance along with proven results in managerial role.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director, Clinical Services
Western Michigan University School of Medicine
Kalamazoo, MI
11.2023 - Current
- Responsible for the operational and financial performance of the medical school’s clinical inpatient and ambulatory services under the guidance and supervision of the associate dean for Clinical Affairs. Serves as the direct supervisor of the primary and specialty care nurse managers, radiology manager and clerical team manager. Works closely with psychiatry nurse manager as well as physician leaders to oversee daily clinical services and ensure delivery of excellent patient- and family-focused care while providing a high performing, team-based learning environment for resident and student education.
- Works closely with the Associate Dean of Clinical Affairs in the planning and execution of quality, patient safety, and patient experience initiatives
- Ensures a high performing, team-based clinical learning environment for resident and student 3 education
- With the Associate Dean for Clinical Affairs, develops and secures approval of a coordinated budget for areas of responsibility, and guides subordinate managers in the development of their budgets as necessary
- Administers the budgets, approving expenditures, reviewing reports, etc.
- Ensures the development of policies and standard operating procedures necessary to ensure workflow efficiency and high-quality outcomes.
- Provides analysis and recommendations related to clinical volume, efficiency standards, quality of services provided, and other management concerns. Reviews records and reports and initiates corrective actions, requests special analyses, and/or changes procedures when necessary.
- Identifies and leads performance improvement initiatives.
- Participates in a variety of standing and ad-hoc committees. Attends additional meetings as requested by the Associate Dean for Clinical Affairs, including the WMed Compliance Committee.
- Handles details of a highly confidential and critical nature.
- Developed policies and procedures to ensure compliance with corporate standards.
- Developed and implemented strategic plans to ensure organizational goals were met.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Coordinated resources across departments to maximize productivity levels.
- Assessed employee performance against established benchmarks or targets.
- Prepared staff work schedules and assigned team members to specific duties.
Nurse Manager - Specialty Care Clinics
Western Michigan University School of Medicine
Kalamazoo, MI
01.2023 - Current
- Responsible for the administration and management of nursing and other clinical care staff for specialty care areas. Serves as the direct supervisor of pediatric subspecialty team lead, OB/GYN team lead, CMDS Coordinator, Respiratory Therapist, Certified Diabetes Educator and pediatric dietician. Works closely with the clinic teams to manage staffing levels for all specialty care services, excluding psychiatry, using best practices for efficiency as well as benchmarks. Works with leadership to develop and monitor nursing CME and professional development. Fast-paced position requires the ability to work effectively and efficiently under tight deadlines, high volume, and multiple interruptions.
- Developed and implemented nursing policies and procedures.
- Provided guidance to staff on patient care, clinical practice, and professional development.
- Participated in the recruitment, interviewing, selection, orientation of new employees.
- Monitored quality assurance activities for compliance with standards of care.
- Collaborated with other departments to ensure quality patient outcomes.
- Assisted with budgeting process by forecasting staffing needs and supplies.
- Evaluated performance of individual nurses against established standards.
- Conducted regular meetings with staff to discuss concerns or issues related to nursing practices.
- Maintained accurate records of employee attendance, sick leave requests, vacation time.
- Promoted a positive work environment through effective communication with staff members.
- Provided ongoing education opportunities for staff regarding changes in policies and procedures.
- Investigated incidents or complaints from patients or their families.
- Managed the scheduling of personnel assignments based on patient acuity levels.
- Addressed disciplinary issues among staff in accordance with organizational policy.
- Resolved conflicts between staff members in an efficient manner.
- Facilitated communication between physicians, nurses, support services personnel.
- Participated in strategic planning initiatives designed to improve overall operations.
- Received and investigated complaints from families, patients and clinical staff, devising solutions to multifaceted challenges.
- Monitored staff performance and provided coaching and formal counseling to staff.
- Applied clinical judgment and comprehensive knowledge of facility policies to assist floor nurses with patient care decisions.
- Analyzed financial activities of department to share budgetary input with managers.
Clinical Nurse Supervisor
Bronson at Home
12.2017 - 05.2022
- Supervisor for Health Care Services which include Skilled Nursing, Physical Therapy, Occupational Therapy, Speech Therapy, Home Health Aide and Medical Social Work
- Duties include: supervise office staff of Health Care Services which include: scheduling, coding, authorization, and staff assistants
- Supervise Case Managers/Nursing staff and home health aides
- Up to date with compliance and Medicare/Medicaid guidelines for home health
- Manage after hours and on call
- Led process improvement teams, staff meetings, pediatric team
- Case Management and chart review prior to submission for reimbursement.
Clinical Care Coordinator
Bronson at Home
05.2016 - 12.2017
- Staff Nurse in the intake department processing referrals and verifying all necessary documentation to meet homecare requirements
- Coordination between the intake department and scheduling of patients to be seen in a timely manner to meet regulations required by Medicare/Medicaid
- Verifying all orders and having the necessary information for clinicians to see patients
- Telephone triage to manage calls based on knowledge and protocols in place to provide needs for the patients to proper services, i.e., send a clinician to the home; send to the emergency room and or education provided over the phone
Registered Nurse
Bronson Battle Creek-Cancer Care Center
10.2015 - 05.2016
- Staff Nurse in the outpatient clinic providing multiple chemotherapy infusions to patients
- Up to date on how to properly administer infusions, risks, side effects and chemotherapy emergencies
- Skilled in hematology: administering blood products, iron infusions and phlebotomy
- Responsible for education on self-care, infusions, medications, side effects, and precautions
- Accessing, de-accessing and maintenance of ports, peripherally inserted central catheters, groshong catheters, picc lines and central lines.
Clinical Nurse
Bronson Rambling Road Pediatrics
12.2014 - 10.2015
- Clinical Nurse and phone triage nurse between two offices
- Room patients, obtain vital signs, measurements, hearing, and eye exams
- Obtain health histories, charting, and coordination of medical records, referrals and administering immunizations
- Telephone triage to manage calls based on knowledge and protocols in place to provide needs for the patients to proper services
- Part of a system wide training video to educate staff on pediatric codes/anaphylaxis.
Staff Nurse
Bronson & Battle Creek Health System
07.2000 - 12.2014
- Patient care of the pre- and post-delivery mothers and newborn patients
- Stabilization and transport of critical newborns
- Triage of incoming mothers at reception
- Ten years of relief charge duties
- Performed all surgical positions for cesarean sections
- Assisted laboring mothers, one-on-one-feedings, well baby care, education of new mothers, and grief assistance in the event of a fetal demise
- Lead educator for three years.
Education
MBA - Business
Spring Arbor University
03.2024
Master of Science in Nursing - Nursing
Spring Arbor University
03.2024
Bachelor of Science in Nursing - Nursing
Spring Arbor University
12.2020
Associate of Applied Science - Nursing
Kellogg Community College
05.2000
Associate Degree in General Studies -
Kellogg Community College
05.2000
Skills
- Staff Leadership
- Medical Administration
- Task Delegation
- Medical Records Management
- Crisis Intervention
- Hiring and Terminations
- Discharge Planning
- Clinical Supervision
- Utilization Management
- Department Management
- Patient Care
- Staff Coaching and Mentoring
- Critical Thinking
- Staff Supervision
- Corrective Action Implementation
- Budget Management
- Strong Clinical Judgment
- Patient Education and Advocacy
- Case Review
- Utilization Review
- Conflict Management
- Policy Development
- Quality Assurance
- Electronic Charting Skills
- Quality Improvement
- Multitasking and Organization
- Case Management
- Direct Patient Care
- Cardiopulmonary Resuscitation CPR
- Staff Development
- Care Delivery
- Nursing Team Oversight
- Policy Optimization
- Work Planning and Prioritization
- Emergency Response
- Strategic Planning and Leadership
Certification
Current
- Registered Nurse-State of Michigan
- BLS- American Heart Association
Past
- Advanced Life Support in Obstetrics Certified
- Neonatal Resuscitation Certified
- Advanced Fetal Monitoring Certified
- Advanced Cardiac Life Support Certified
- S.T.A.B.L.E. Certification
- Advanced Fetal Monitoring Certification-AWHONN
Accomplishments
- Vaccines for Children (VFC) program coordinator
- United Way Captain for Calhoun County
- Calhoun County Medical Society Nursing Scholarship Recipient
- Bereavement Coordinator - Perinatal loss
- Perinatal Excellence Award Recipient
- Battle Creek Corporate Cup Captain
- 2017 Lead Nurse at FAHOLO Summer Camp Grass Lake, MI
- March of Dimes captain, participant, and host family
- Bronson Hospital Children's Walk/Run Volunteer
- Employee Engagement Survey - Above the 75th percentile for Bronson at Home
Affiliations
- Staff Advisory Council Member
- Diversity, Equity and Inclusiveness (DEI) Council Member, Ally Champion
- Strategic Leadership and Planning Team Member
- Policy and Advisory Workgroup (PAW) Member
Professional Reference
Linda Iwan, RT, R, MR, MBA
Independent Healthcare Consultant
616-406-4406
Professional Reference
Brian Nielson, MD
Maternal Fetal Medicine Specialist
110 E Michigan Ave, Suite 404
Kalamazoo, MI 49007
bnielsenmd@gmail.com
(734) 576-5487
Professional Reference
Berrin Ergun-Longmire, MD
Western Michigan University, School of Medicine
Faculty, Pediatric Endocrinology Associate Professor
1000 Oakland Drive
Kalamazoo, MI 49006
(732) 693-3465
Timeline
Director, Clinical Services
Western Michigan University School of Medicine
11.2023 - Current
Nurse Manager - Specialty Care Clinics
Western Michigan University School of Medicine
01.2023 - Current
Clinical Nurse Supervisor
Bronson at Home
12.2017 - 05.2022
Clinical Care Coordinator
Bronson at Home
05.2016 - 12.2017
Registered Nurse
Bronson Battle Creek-Cancer Care Center
10.2015 - 05.2016
Clinical Nurse
Bronson Rambling Road Pediatrics
12.2014 - 10.2015
Staff Nurse
Bronson & Battle Creek Health System
07.2000 - 12.2014
MBA - Business
Spring Arbor University
Master of Science in Nursing - Nursing
Spring Arbor University
Bachelor of Science in Nursing - Nursing
Spring Arbor University
Associate of Applied Science - Nursing
Kellogg Community College
Associate Degree in General Studies -
Kellogg Community College
Current
- Registered Nurse-State of Michigan
- BLS- American Heart Association
Past
- Advanced Life Support in Obstetrics Certified
- Neonatal Resuscitation Certified
- Advanced Fetal Monitoring Certified
- Advanced Cardiac Life Support Certified
- S.T.A.B.L.E. Certification
- Advanced Fetal Monitoring Certification-AWHONN
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