Rebecca Lherisson
North Miami,FL
Summary
Accomplished Crew Trainer and Front Desk Receptionist with a proven track record in team leadership and customer service excellence. Demonstrated ability to enhance food safety and sanitation standards at McDonald's, leading to a 20% improvement in crew performance. Skilled in creating welcoming environments and efficiently managing high-volume tasks, showcasing exceptional organizational and interpersonal abilities.
Overview
3
3
years of professional experience
Work History
Crew Trainer
McDonald's
11899 Nw 7th Ave Miami FL, 33168
02.2022 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Front Desk Receptionist
Miami Patrol Eagle Protection
201 S Biscayne Blvd 28th Floor, Miami, FL 33131
08.2024 - 10.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
Miami Dade College
Miami, FLNorth Miami Senior High School
13310 Ne 8th Ave North Miami, FL 3316106.2024
Skills
- Team leadership and supervision
- Food safety understanding
- Cleaning and sanitation
- Sanitation and cleaning
- Opening and closing procedures
Languages
Haitian-Creole
Native or Bilingual
French
Professional Working
English
Full Professional
Timeline
Front Desk Receptionist
Miami Patrol Eagle Protection
08.2024 - 10.2024
Crew Trainer
McDonald's
02.2022 - Current
Miami Dade College
North Miami Senior High School