Rebecca Long
Kissimmee,FL
Summary
Outgoing, Reliable Emergency Room Professional seeking Flight Attendant position to Use her Critical thinking skills, teamwork, and customer service skills to use at United Airlines
Overview
7
7
years of professional experience
1
1
Certification
Work History
Financial Counselor
Orlando Health
Clermont, Florida
01.2025 - Current
- Provided financial counseling to patients regarding insurance options and payment plans.
- Assisted patients in understanding billing statements and resolving discrepancies.
- Coordinated with healthcare providers to verify patient insurance eligibility and benefits.
- Educated patients on financial assistance programs available through Orlando Health.
- Maintained accurate records of patient interactions and financial inquiries in the system.
- Collaborated with team members to streamline processes for patient financial services.
- Responded to patient inquiries promptly, ensuring a supportive experience throughout counseling.
- Developed knowledge of healthcare regulations to provide informed financial advice to patients.
- Negotiated payment arrangements with creditors when necessary on behalf of clients.
- Assisted clients in understanding their rights under consumer protection laws.
- Assisted patients without healthcare coverage to find resources, services and assistance needed.
- Advised customers on advantages and disadvantages of different product decisions in alignment with individual needs.
Front Desk Receptionist
MD Now Urgent Care
Windermere, Florida
09.2024 - Current
- Greeted visitors warmly and directed them to appropriate departments.
- Managed multi-line phone system and handled incoming calls professionally.
- Maintained organized front desk area with essential supplies and information.
- Assisted in processing visitor registrations and ensuring security protocols were followed.
- Provided administrative support by filing documents and updating records efficiently.
- Responded to inquiries promptly, providing accurate information and assistance.
- Collaborated with team members to enhance office operations and customer experience.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
Emergency Room Registrar
Intermountain Healthcare
Brighton, Colora
02.2022 - 07.2024
- Registered patients by collecting personal and insurance information.
- Verified insurance eligibility and benefits for incoming patients.
- Managed patient flow by coordinating with medical staff and departments.
- Maintained accurate patient records using electronic health record systems.
- Addressed patient inquiries and provided assistance with forms and processes.
- Ensured compliance with hospital policies and confidentiality regulations.
- Collaborated with emergency room staff to streamline registration procedures.
- Greeted patients and visitors in a professional manner.
- Served as a liaison between physicians and other departments within the hospital setting.
- Accurately documented patient information according to hospital policies and procedures.
- Verified patient insurance information and collected copays, if necessary.
- Ensured that all required documentation was completed prior to a patient's departure from the Emergency Room area.
- Provided support to clinical staff during peak times of activity.
ER Unit Secretary
HCA
Houston, Texas
02.2022 - 09.2022
- Managed patient records and ensured accurate information flow in the ER.
- Coordinated communication between medical staff and patients for efficient care.
- Assisted in the preparation of medical documentation and reports for patient care.
- Facilitated the admission and discharge processes for patients in the ER.
- Monitored inventory levels of medical supplies and ordered as needed.
- Provided clerical support to healthcare professionals during high-pressure situations.
- Handled incoming calls and directed inquiries to appropriate departments efficiently.
- Answered phones, responded to inquiries, and directed calls appropriately.
- Instructed new personnel on proper procedures relating to their responsibilities in the ER Unit.
- Provided administrative support to the nursing staff in a busy ER unit.
- Served as liaison between family members and staff members in the ER unit.
- Prepared documents for physician signatures according to hospital protocols.
- Greeted patients, visitors, and physicians upon arrival to the ER unit.
- Filed patient information into appropriate databases in an accurate manner.
Unit Secretary
HCA Tomball
Tomball, TX
09.2019 - 07.2020
- Managed patient records and ensured accurate documentation compliance.
- Coordinated communication between medical staff and patients effectively.
- Assisted with patient admissions and discharged procedures smoothly.
- Handled incoming calls and directed inquiries to appropriate departments swiftly.
- Organized office supplies and maintained inventory levels consistently.
- Supported medical staff with administrative tasks as needed regularly.
- Managed the front desk area ensuring neatness at all times.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Greeted visitors and patients in a courteous and friendly manner.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Managed unit call reception and routed calls to correct department.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Monitored unit supply levels and notified management of ordering needs.
- Collected discharge summaries from nurses or physicians before release of patients from the facility.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
Department Coordinator
Houston Methodist
The Woodlands, Texa
02.2018 - 02.2019
- Coordinated departmental meetings and scheduled appointments for staff and management.
- Managed department communications and maintained accurate records and documentation.
- Assisted in developing operational procedures to enhance workflow efficiency.
- Facilitated collaboration between teams to ensure project alignment and progress.
- Implemented office supply management, ensuring availability of essential materials.
- Responded to inquiries, providing timely information to staff and external contacts.
- Resolved customer complaints in a timely manner.
- Organized and maintained filing systems for all documents related to the department's operations.
- Coordinated communication between departments to ensure smooth workflow process.
- Created reports outlining progress of various projects within the department.
- Drafted correspondence such as memos, emails, and letters, as needed.
- Maintained records of employee performance reviews, payroll information, and other HR data.
- Provided administrative support to department staff.
- Planned and coordinated department events, meetings, and activities.
- Facilitated interdepartmental collaboration by providing guidance on project-related tasks.
- Collaborated with vendors to negotiate contracts that best suited the needs of the department.
Education
Some College (No Degree) - Nursing Assistant
Lone Star College
Houston, TX07-2004
High School Diploma -
Klein High School
Klein, Texas05-2001
Skills
- Financial counseling
- Insurance verification
- Billing resolution
- Payment arrangements
- Healthcare regulations
- Customer service
- Administrative support
- Data entry
- Conflict resolution
- Process improvement
- Communication skills
- Telephone etiquette
- Relationships and rapport
- Team collaboration
- Customer relationship management (CRM)
- Punctuality and reliability
- Calm demeanor
- Creative problem solving
Certification
- BLS #255414879000
- CPI #NCI2C02DB9
- Certified Nurse Aide Texas Registry#na08265713
Timeline
Financial Counselor
Orlando Health
01.2025 - Current
Front Desk Receptionist
MD Now Urgent Care
09.2024 - Current
Emergency Room Registrar
Intermountain Healthcare
02.2022 - 07.2024
ER Unit Secretary
HCA
02.2022 - 09.2022
Unit Secretary
HCA Tomball
09.2019 - 07.2020
Department Coordinator
Houston Methodist
02.2018 - 02.2019
Some College (No Degree) - Nursing Assistant
Lone Star College
High School Diploma -
Klein High School