Rebecca Long
O’Fallon,IL
Summary
Highly accomplished and results-oriented professional with over two decades of progressive experience in financial operations, known for driving operational efficiency, leading high-performing teams, and implementing robust process improvements within complex environments. Proven ability to navigate intricate regulatory landscapes, mitigate risks, and spearhead critical issue resolution. Adept at cultivating talent, fostering team cohesion, and delivering exceptional outcomes through strategic leadership and meticulous attention to detail. Seeking to leverage extensive operational expertise and leadership capabilities in a B10 Officer role at Citi.
Overview
22
22
years of professional experience
Work History
Ops Support Research Specialist 5
Citi
O'Fallon, IL
05.2023 - Current
- Conduct in-depth research and analysis of complex Regulation E disputes, ensuring compliance and accurate resolution, while also verifying peer case accuracy to uphold quality standards.
- Played a significant role in resolving critical, high-impact issues, including leading efforts to successfully close the 'Duplicate Wire Issue' project within an aggressive three-month timeline, requiring extensive overtime and dedicated problem-solving.
- Identified critical areas of operational weakness and proactively recommended or implemented targeted process improvements to enhance efficiency and reduce potential financial risks.
- Collaborated in the development and refinement of new operational procedures, contributing to enhanced efficiency and accuracy in research and dispute resolution processes.
- Utilize comprehensive research methodologies and available resources to thoroughly investigate complex financial discrepancies and operational challenges.
Ops Support Assistant 5, Lead
Citi
O'Fallon, IL
05.2017 - 05.2023
- Subject Matter Expert (SME) for the entire Legal Address Verification (LAV) team, providing authoritative guidance, troubleshooting complex issues, and ensuring adherence to best practices.
- Authored and standardized streamlined procedures for all team tasks, significantly improving consistency, reducing onboarding time, and enhancing overall team productivity.
- Designed and launched an impactful team recognition program and spearheaded monthly team-building initiatives, resulting in enhanced team morale, collaboration, and a positive work environment.
- Delivered comprehensive training and mentorship to team members, significantly boosting individual and team performance against key metrics and fostering professional growth.
- Managed daily task assignments and meticulously monitored employee activity and task completion, optimizing workflow and ensuring operational targets were met.
Ops Support Assistant 4
Citi
O'Fallon, IL
12.2014 - 05.2017
- Managed and maintained critical database control, demonstrating proficiency across multiple Citi proprietary systems, including Mainframe and Eclipse, ensuring data integrity and accessibility.
- Successfully trained numerous peers on complex departmental processes, contributing to a skilled and adaptable workforce.
- Achieved consistent recognition as a top processor, known for exceptional attention to detail, quality output, and high efficiency in all assigned tasks.
Document Support Specialist
Citi
O'Fallon, IL
09.2011 - 12.2014
- Processed various financial checks (repayment, mortgage, credit card), ensuring meticulous notation in DRI, accurate manifest creation, and secure dispatch to multiple locations.
- Efficiently managed the Loss Mitigation Email Inbox, responding to and fulfilling requests accurately and promptly, ensuring timely support for critical financial processes.
- Processed loan modifications with high accuracy, adhering to stringent internal and regulatory guidelines.
- Performed Quality Control (QC) and managed the shipping of collateral and hard files utilizing the NLS database, safeguarding critical assets and ensuring compliance.
Secured Funding Processor
Citi
O'Fallon, IL
06.2005 - 12.2007
- Managed the Check Prep and Check Room operations, involving the accurate cutting, matching, and secure dispatch of over 800 Home Equity checks to borrowers and financial institutions.
- Verified critical information for Home Equity Credit Line files across several internal databases (NLS, Custom, FileNet), ensuring data accuracy and compliance.
- Initiated contact with direct borrowers and financial institutions to follow up on incomplete paperwork, demonstrating proactive communication and problem resolution.
Home Equity Correspondent
Citi
O'Fallon, IL
11.2004 - 06.2005
- Developed comprehensive knowledge of multiple document types and diverse mortgage standards, ensuring accurate processing and adherence to industry regulations.
- Maintained strict confidentiality of sensitive information within pertinent mortgage files, upholding data privacy and security protocols.
- Organized and stacked mortgage documents according to specified header sheet orders, ensuring efficient processing and record-keeping.
Education
GED -
Wentzville Holt High School
Wentzville, MO01-2002
General Studies
Saint Charles Community College
Saint Peters, MO01-2008
Skills
- Operational Excellence & Process Optimization
- Team Leadership & Development
- Risk & Compliance Management (eg, Regulation E)
- Project Leadership & Issue Resolution
- Strategic Problem Solving & Analytical Thinking
- Quality Assurance & Best Practices Implementation
- Financial Systems & Database Proficiency (Mainframe, Eclipse)
- Coaching, Mentoring & Training
- Change Management & Adaptability
Achievements
- Sustained Top Performance: Consistently maintained a production rate exceeding 100% with an error rate of less than 1%, demonstrating unwavering commitment to efficiency and accuracy in critical financial operations.
- Recognized Leadership: Frequently rated as a 'Highly Effective' leader, trainer, and team member in multiple year-end reviews, reflecting strong capabilities in talent development and team motivation.
- Award-Winning Dedication: Honored with multiple awards across various roles, acknowledging exceptional work ethic and significant contributions to organizational goals.
Timeline
Ops Support Research Specialist 5
Citi
05.2023 - Current
Ops Support Assistant 5, Lead
Citi
05.2017 - 05.2023
Ops Support Assistant 4
Citi
12.2014 - 05.2017
Document Support Specialist
Citi
09.2011 - 12.2014
Secured Funding Processor
Citi
06.2005 - 12.2007
Home Equity Correspondent
Citi
11.2004 - 06.2005
GED -
Wentzville Holt High School
General Studies
Saint Charles Community College