Rebecca Lowe
Director Environmental Services
Rosedale,IN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
32
32
years of professional experience
1989
1989
years of post-secondary education
1
1
Language
Work History
Directory of Environmental Services
Westminster Village Terre Haute
08.2024 - 03.2025
- Enhanced staff performance through targeted training on environmental regulations and best practices.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Increased employee performance through effective supervision and training.
- Communicated repair needs to maintenance staff.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
- Coordinated cross-departmental projects with other supervisors to enhance overall hotel operations and guest satisfaction.
- Worked with front desk to respond promptly to all guest requests.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Completed schedules, shift reports, and other business documentation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Maintained inventory levels of cleaning supplies and equipment, ensuring no disruptions in daily operations.
- Implemented eco-friendly cleaning practices, significantly reducing use of harmful chemicals.
- Achieved high standards of hygiene in common areas and guest rooms, following up-to-date health and safety protocols.
- Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
- Enhanced appearance of public areas, implementing detailed deep-cleaning schedule.
- Negotiated with suppliers to secure cost-effective purchasing agreements for cleaning supplies.
- Streamlined scheduling process, accommodating both employee preferences and operational requirements.
- Trained and mentored new staff on cleaning and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Maintained required records of work hours, budgets and payrolls.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
Housekeeping Supervisor
Terre Haute Casino Resort
12.2023 - 08.2024
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Increased employee performance through effective supervision and training.
- Communicated repair needs to maintenance staff.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Worked with front desk to respond promptly to all guest requests.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Completed schedules, shift reports, and other business documentation.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Managed laundry sorting, washing, drying, and ironing.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Enhanced guest experience by promptly addressing and resolving any housekeeping-related complaints.
- Maintained inventory levels of cleaning supplies and equipment, ensuring no disruptions in daily operations.
- Fostered culture of respect and teamwork, leading by example and addressing conflicts promptly.
- Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
Manager of Residence Life Housekeeping & Custodial
Rose-Hulman Institute of Technology
07.2018 - 09.2023
- Hired and on boarded team members to meet immediate and expected demand
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs
- Reviewed employee performance and devised improvement plan to achieve goals
- Composed and distributed reports, routine correspondence and meeting notes with job-related software
Custodial Complex II Supervisor
Indiana State University
10.2011 - 06.2018
- Delegated work to staff, setting priorities and goals
- Managed team of employees, daily progress reports and overall project planning
- Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks
- Coached staff on strategies to enhance performance and improve customer relations
Event Set-Up Technician
Indiana State University Student Union
11.2007 - 10.2011
- Followed and supported OSHA-mandated safety requirements for proper machine operation
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition
- Reduced cleaning time significantly while maintaining company quality standards
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures
- Followed company uniform, performance and security policies with every job
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians
Custodian
Raybestos Products Co
07.1993 - 10.2007
- Vacuumed floors and dusted furniture to maintain organized, professional appearance
- Wet and spot mopped to clean floors and other surfaces in public corridors
- Kept building interiors appealing with routine deep cleaning of high-traffic areas
- Operated industrial cleaning equipment to quickly complete custodial tasks
- Stripped, sealed, finished and polished floors to maintain longevity and health
Education
High School Diploma -
Riverton Parke Jr-Sr High School
Montezuma, INNursing - undefined
Ivy Tech Community College of Indiana
Terre Haute, INBusiness - undefined
University of Phoenix
Skills
Self-Starter
Customer Service Driven
Performance Tracking
Evaluation
Team Building
Employee Coaching
Motivation
Documentation
Reporting
Data Entry
Payroll
Work Order
Office Management Software
Department Coordination
Team supervision
Work scheduling
Inspecting equipment
Troubleshooting
Pest control
Trash collection
Delegating work assignments
Hygiene standards
Checking supplies
Sanitation expertise
Custodial services skills
Teamwork
Teamwork and collaboration
Computer skills
Customer service
Positive attitude
Problem-solving
Time management
MS office
Problem-solving abilities
Team leadership
Multitasking
Operations management
Multitasking Abilities
Excellent communication
Talent acquisition
Customer relations
Decision-making
Self motivation
Problem resolution
Time management abilities
Adaptability and flexibility
Verbal and written communication
Effective communication
Performance management
Team collaboration
Active listening
Organizational skills
Pricing strategy
Staff management
Team building
Attention to detail
Problem-solving aptitude
Customer relationship management
Documentation and reporting
Team development
Adaptability
Relationship building
Analytical thinking
Work Planning and Prioritization
Task delegation
Quality control
Cost reduction
Timeline
Directory of Environmental Services
Westminster Village Terre Haute
08.2024 - 03.2025
Housekeeping Supervisor
Terre Haute Casino Resort
12.2023 - 08.2024
Manager of Residence Life Housekeeping & Custodial
Rose-Hulman Institute of Technology
07.2018 - 09.2023
Custodial Complex II Supervisor
Indiana State University
10.2011 - 06.2018
Event Set-Up Technician
Indiana State University Student Union
11.2007 - 10.2011
Custodian
Raybestos Products Co
07.1993 - 10.2007
Nursing - undefined
Ivy Tech Community College of Indiana
Business - undefined
University of Phoenix
High School Diploma -
Riverton Parke Jr-Sr High School