Rebecca Luevano
Anaheim,CA
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
15
15
years of professional experience
Work History
Customer Service Account Manager
Maxlite Inc
06.2023 - 01.2024
- Enhanced order accuracy by meticulously reviewing and verifying customer information and product specifications.
- Streamlined order processing for faster turnaround times, utilizing effective multitasking strategies.
- Supported sales team by providing up-to-date information on product availability, enabling them to better serve clients with accurate delivery estimates.
- Improved customer satisfaction by promptly addressing inquiries regarding order status, shipping details, and product specifications.
- Collaborated with warehouse staff to ensure timely shipment of orders, resulting in improved delivery times.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
- Supported successful trade show participation by coordinating logistics, preparing materials, and managing booth setup.
- Expedited product delivery times for enhanced customer satisfaction through close coordination with supply chain partners.
Project Coordinator
Allied Modular Building Solutions
04.2022 - 12.2022
- Managed budgets, schedules, and resources for multiple construction projects simultaneously.
- Collaborated with architects, engineers, and subcontractors to ensure seamless project execution.
- Resolved issues swiftly through effective problem-solving skills, minimizing delays in project completion times.
- Coordinated training sessions for team members on new software tools and industry best practices to enhance overall productivity levels on job sites.
- Kept projects on schedule and within budget while serving as project leader.
- Held construction progress and regular status meetings with project team.
- Collaborated with contractors, architects, engineers, and public agencies to complete projects within timeline limitations and budget constraints.
- Developed and implemented quality control plan to guarantee highest standards of workmanship.
- Managed successful construction of multi-million dollar commercial building projects from concept to completion.
Administrative Coordinator
DMG SC
06.2020 - 04.2022
- Coordinated installation schedules, ensuring optimal use of resources and minimizing downtime.
- Collaborated with sales team to provide accurate quotes and timelines for clients, resulting in increased client trust.
- Enhanced customer satisfaction with timely and accurate installations for various projects.
- Improved installation efficiency by streamlining processes and implementing best practices.
- Resolved any installation issues promptly, maintaining positive relationships with customers and vendors alike.
- Maintained detailed records of all installations, providing a valuable resource for future reference and continuous improvement efforts.
- Liaised with third-party contractors as needed to ensure seamless integration into ongoing projects while meeting established deadlines.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Developed and maintained positive relationships with clients and other stakeholders.
- Sourced suppliers and purchased necessary materials for work.
Service Coordinator
Vortex Industries Inc
10.2016 - 03.2020
- Reviewed scope of each project to estimate number of man-hours required
- Evaluated operational records and made scheduling adjustments to maximize efficiency
- Oversaw scheduling for day-to-day activities of 11 service technicians
- Negotiated contracts with outside providers to minimize costs to the company and customers
- Forecasted manpower requirements based on daily workload and company targets
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Documented conversations with customers to track requests, problems and solutions
- Consulted with customers to determine best methods to resolve service and billing issues
- Obtained prompt payments for open bills by interacting with appropriate parties
- Facilitated payment of invoices due by sending bill reminders and contacting clients
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
Customer Service Representative
Lodestone Pacific
09.2015 - 08.2016
- Answered 25-30+ inbound calls per day and directed to designated individuals or departments
- Addressed customer service inquiries quickly and accurately
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals
- Built positive and productive customer connections to drive consistent sales
- Introduced customers to new offerings and updated accounts
- Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives
- Assessed departmental operations to determine areas for customer service improvement and support
- Strengthened office operations, managing client correspondence, record tracking and data communications.
Legal Administrative Assistant
Morgan Drexen
06.2009 - 05.2015
- Organized and prepared case exhibits and evidence for trial
- Coordinated with multiple departments regarding responsive documents and document retention
- Coordinated subpoena services and other day-to-day support activities for legal office
- Consulted with clients, witnesses and legal professionals to define and document case details
- Facilitated efficient communication between judges, court administration, government agencies and attorneys
- Responded quickly to client calls and inquiries, asking open-ended questions to deliver applicable information
- Scheduled appointments for eight attorneys and made adjustments and changes through in house CRM application.
Education
High School Diploma -
Elsinore High School
Associate of Arts - Business Administration
Fullerton College
2008
Skills
- Effective Customer Communication
- Sales Support
- Sales Records
- Flexible and Adaptable
- Vendor Relations
- Procedures Scheduling
- Expense Reports
- Attention to Detail
- Multitasking Abilities
- MS Office
- Excellent Communication
- Data Entry
Timeline
Customer Service Account Manager
Maxlite Inc
06.2023 - 01.2024
Project Coordinator
Allied Modular Building Solutions
04.2022 - 12.2022
Administrative Coordinator
DMG SC
06.2020 - 04.2022
Service Coordinator
Vortex Industries Inc
10.2016 - 03.2020
Customer Service Representative
Lodestone Pacific
09.2015 - 08.2016
Legal Administrative Assistant
Morgan Drexen
06.2009 - 05.2015
High School Diploma -
Elsinore High School
Associate of Arts - Business Administration
Fullerton College
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