Rebecca Madsen
Petersburg
Summary
Dynamic and detail-oriented professional with experience at Jimminy Peak, excelling in customer service and safety procedures. Proven ability to enhance guest satisfaction through effective communication and teamwork. Skilled in operating and maintaining equipment, ensuring reliability and compliance with safety standards. Recognized for patience and attention to detail in high-pressure environments.
Developed strong technical and customer service skills in high-paced rental environment. Expertise in equipment maintenance, troubleshooting, and client relations. Seeking to transition into new field, leveraging these transferrable skills to drive success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Rental Technician
Jimminy Peak
11.2025 - Current
- Operated rental equipment to ensure optimal performance and safety standards.
- Assisted customers with equipment selection and provided operational guidance.
- Conducted routine maintenance checks on rental inventory for reliability and safety.
- Collaborated with team members to streamline equipment check-in and check-out processes.
- Assisted customers in selecting appropriate gear for outdoor activities, enhancing overall experience.
Ride Operator
Jimminy Peak
05.2024 - 10.2025
- Operated rides efficiently, ensuring guest safety and adherence to operational protocols.
- Monitored equipment functionality, promptly reporting issues to maintenance for timely resolution.
- Assisted guests with ride instructions, enhancing overall customer satisfaction and experience.
- Conducted routine safety checks on rides, maintaining compliance with regulatory standards.
- Trained new ride operators on safety procedures and operational best practices.
- Monitored ride performance and conducted routine safety checks to maintain operational standards.
- Operated rides efficiently, ensuring guest safety and satisfaction during peak hours.
Education
Bachelor of Science - Psychology
Russell Sage
Troy, NY05-2028
High School Diploma -
Berlin Highschool
Cherryplain, NY06-2024
Skills
- Patience and tolerance
- Heavy lifting
- Customer support
- Safety procedures
- Cleanliness standards
- Teamwork
- Customer service
- Attention to detail
Timeline
Rental Technician
Jimminy Peak
11.2025 - Current
Ride Operator
Jimminy Peak
05.2024 - 10.2025
Bachelor of Science - Psychology
Russell Sage
High School Diploma -
Berlin Highschool