Rebecca Mantil
Council Bluffs,IA
Summary
Innovative manager skilled in enhancing service operations and driving teamwork. Expertise in analyzing performance metrics to identify process improvements, ensuring compliance, and facilitating seamless customer experiences throughout all card service stages.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Manager of Card Services
Fiserv
Omaha, NE
11.2021 - Current
- Led cross-functional teams to enhance card service operations and streamline workflows.
- Developed and implemented strategies to improve customer satisfaction and retention rates.
- Managed vendor relationships to ensure compliance with industry regulations and standards.
- Oversaw training programs for staff, focusing on service excellence and operational efficiency.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Facilitated regular team meetings to discuss goals, share updates, and drive engagement initiatives.
- Collaborated with other departments to create seamless customer experiences throughout all stages of the card lifecycle.
- Oversaw successful system migrations, minimizing downtime and ensuring smooth transitions for both customers and employees.
Analyst
Fiserv
Omaha, NE
11.2018 - 11.2021
- Analyzed data trends to identify business opportunities and inform strategic decisions.
- Mentored junior analysts in data analysis techniques and best practices for reporting.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
Human Resources Manager
Hy-Vee
Omaha, NE
04.2015 - 11.2018
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Developed comprehensive onboarding programs to ensure successful integration of new hires into the organization.
- Coordinated employee engagement surveys, analyzing results to identify areas for improvement and guide future HR strategies.
- Administered employee recognition programs to boost morale and acknowledge outstanding performance levels.
- Supported company growth by effectively filling high-priority positions within tight deadlines.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Ensured compliance with federal regulations through meticulous record-keeping and timely reporting of test results.
Customer Service Representative
Hy-Vee
Council Bluffs, IA
10.2005 - 11.2018
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction levels.
- Provided product knowledge and recommendations to guide customer purchasing decisions.
- Processed transactions accurately using point-of-sale systems, ensuring smooth operation during peak hours.
- Trained new staff on customer service protocols and operational procedures, fostering a collaborative environment.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Manager
Hy-Vee
Council Bluffs, IA
05.2008 - 10.2010
- Developed scheduling strategies to optimize labor efficiency during peak hours.
- Implemented promotional campaigns that increased customer engagement and sales volume.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Nursing
Iowa Western Community College
Council Bluffs, IANo Degree - Social Worker
Metropolitan Community College
Omaha, NESkills
- Coaching
- Empathy development
- Motivation techniques
- Feedback delivery
- Problem-solving
- Teamwork and collaboration
- Verbal and written communication
- Team motivation
- People management
Timeline
Manager of Card Services
Fiserv
11.2021 - Current
Analyst
Fiserv
11.2018 - 11.2021
Human Resources Manager
Hy-Vee
04.2015 - 11.2018
Manager
Hy-Vee
05.2008 - 10.2010
Customer Service Representative
Hy-Vee
10.2005 - 11.2018
Nursing
Iowa Western Community College
No Degree - Social Worker
Metropolitan Community College