Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Work Availability
Timeline
SoftwareEngineer
Rebecca Mara

Rebecca Mara

Administration
Lufkin,TX

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

12
12
years of professional experience

Work History

Assistant Area Director

Club Z! Tutoring Fort Bend
01.2023 - 08.2023
  • Created invoices - 30 per month
  • Maintained sales pipeline
  • Conducted interviews and made hiring decisions
  • Enhanced customer satisfaction by addressing concerns promptly and effectively resolving issues.
  • Oversaw new employee orientation, monitoring and training for optimal onboarding and long-term success.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Administrative Assistant / Office Manager

Club Z! Tutoring Fort Bend
02.2021 - 01.2023
  • Managed virtual office, created and maintained training materials for new staff, coordinated meetings for management and remote staff
  • Managed invoicing, communication with clients, newsletters, operating procedures, online resources, and handbooks
  • Acted as liaison between clients and staff
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Private Tutor

Miss Rebecca’s Tutoring
01.2020 - 01.2021
  • Conducted remote and In-person tutoring.
  • Conducted up to 10 tutoring sessions per week.
  • Enhanced student comprehension by incorporating real-life examples and relatable scenarios in tutoring sessions.
  • Strengthened students'' critical thinking abilities by developing problem-solving exercises and activities.
  • Utilized various teaching methods to accommodate diverse learning styles, ensuring optimal understanding of material.
  • Empowered students with essential study skills such as note-taking, test preparation strategies, and effective research methods.
  • Built strong rapport with students through active listening, empathy, and genuine interest in their success.
  • Used positive reinforcement, repetition, and review to help students master challenging material.

Office Manager

Club Z! Tutoring Spring
01.2017 - 01.2020
  • Administrator for Oasis platform
  • Database Admin and Ad Hoc Reporting
  • Educational Consultant
  • Matched tutors with clients based on client’s needs.
  • Assisted in recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into team dynamic.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Coached new hires on company processes while managing employees to achieve maximum production.

Office Manager

Norris Conference Center
04.2011 - 01.2013
  • Updated Accounts Receivable / Payable using QuickBooks
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
  • Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and organization.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Collected cash and credit card payments, processed transactions and updated relevant records.

Education

Business Management - Accounting

University of Houston - Downtown
Houston, Tx

Skills

  • Schedule Management
  • Attention to Detail
  • Interpersonal Skills
  • Employee Motivation
  • Time Management
  • Excellent Communication

Additional Information

Army Veteran who worked in the Battalion S1 (Personnel) office while deployed to Dhahran, Saudi Arabia during Desert Storm. I was responsible for maintaining files for 1000 personnel while also updating rank/pay, personnel manifests, collecting data from new personnel and entering the data into a spreadsheet to create a report for the Adjunct. Other responsibilities included addressing all new personnel and advising them of in country policies, procedures, and protocols.


Due to my diligence and dedication, I received an accelerated promotion as well as awards.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant Area Director

Club Z! Tutoring Fort Bend
01.2023 - 08.2023

Administrative Assistant / Office Manager

Club Z! Tutoring Fort Bend
02.2021 - 01.2023

Private Tutor

Miss Rebecca’s Tutoring
01.2020 - 01.2021

Office Manager

Club Z! Tutoring Spring
01.2017 - 01.2020

Office Manager

Norris Conference Center
04.2011 - 01.2013

Business Management - Accounting

University of Houston - Downtown

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