Rebecca Mariani
Winston-Salem,NC
Summary
Proven Hair Stylist with a track record of enhancing client satisfaction and increasing salon revenue at Socialite Studios. Excelled in relationship building and advanced communication, ensuring personalized services and clear client consultations. Skilled in quality control and customer service, consistently achieving positive feedback and resolving complaints efficiently. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
14
14
years of professional experience
Work History
Hair Stylist
Self-Employed
05.2021 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Resolved guest complaints about service or style.
Hair Stylist
Socialite Studios
01.2018 - 05.2021
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Recorded notes for future reference about customer preferences and services delivered.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Hair Stylist
Medulla Salon
01.2015 - 05.2017
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
Front Desk Coordinator
Utopia Salon And Day Spa
04.2010 - 04.2014
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
- Scheduled appointments in computer system.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
Education
Associate of Arts - Visual Art
Forsyth Technical Community College
Winston-salem, NC01.2026
Associate of Arts - Cosmetology Science
Aveda Institute New York
New York, NY05.2012
Skills
- Quick Learner
- Relationship building and management
- Advanced communication skills
- Highly motivated self-starter
- Critical Thinking
- Customer Service
- Problem-solving abilities
- Active Listening
- Problem Resolution
- Complaint Handling
- Complaint resolution
- Customer satisfaction measurement
- Quality Control
- Dispute Resolution
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Doubled client base over a 12 month period through innovative marketing efforts
Timeline
Hair Stylist
Self-Employed
05.2021 - Current
Hair Stylist
Socialite Studios
01.2018 - 05.2021
Hair Stylist
Medulla Salon
01.2015 - 05.2017
Front Desk Coordinator
Utopia Salon And Day Spa
04.2010 - 04.2014
Associate of Arts - Visual Art
Forsyth Technical Community College
Associate of Arts - Cosmetology Science
Aveda Institute New York