REBECCA MARISCAL
Plant City,FL
Summary
Bilingual Specialist Care Advocate with excellent customer service, time management and relationship building skills. With over 13 years experience in healthcare, I am highly effective at connecting with members, learned strong organizational skills and thrive at problem solving. My experience, detailed- oriented team player attitude and strong work ethic are assets to company goals.
Overview
14
14
years of professional experience
Work History
Specialist Care Advocate
Specialist Management Solutions
09.2022 - Current
- Assist members with surgical and specialty care needs via outbound and inbound calls, ushur callbacks and live chat communications
- Participated in bilingual roundtable to better assist our Spanish speaking members
- Contributed in general scripting discussion by providing suggestions and feedback
- Participated in shadowing sessions with corporate teammates as well completed multiple shadowing sessions with fellow peers
- Participated in the mentoring program with new advocates
- Completed bilingual assessment with proficient score.
Medical Assistant
Conviva Care Solutions
08.2021 - 09.2022
Lab Medical Assistant
Optum Healthcare
06.2017 - 06.2021
Medical Assistant
Tetra Health Care
01.2017 - 06.2017
Clinical Site Coordinator
Healthcare Personnel LLC
02.2015 - 07.2015
Medical Assistant/ Receptionist
JSA Medical Group
03.2014 - 03.2015
Medical Assistant
Family Medical Specialists of Florida
11.2010 - 03.2014
Medical Assistant
Now Care Walk-in Clinic
07.2009 - 11.2010
Education
Some College (No Degree) -
Hillsborough Community College
Plant City, FLHigh School Diploma -
East County Career Center
Plant City, FL01.2003
Skills
- Customer Relations
- Appointment Scheduling
- Call Center Operations
- Data Entry
- LiveChat
- Active Listening
- Fluent in Spanish
- HIPAA Compliance
- Training Experience
- Exceed Monthly Metrics
References
Available upon request
Languages
Spanish
Native or Bilingual
Timeline
Specialist Care Advocate
Specialist Management Solutions
09.2022 - Current
Medical Assistant
Conviva Care Solutions
08.2021 - 09.2022
Lab Medical Assistant
Optum Healthcare
06.2017 - 06.2021
Medical Assistant
Tetra Health Care
01.2017 - 06.2017
Clinical Site Coordinator
Healthcare Personnel LLC
02.2015 - 07.2015
Medical Assistant/ Receptionist
JSA Medical Group
03.2014 - 03.2015
Medical Assistant
Family Medical Specialists of Florida
11.2010 - 03.2014
Medical Assistant
Now Care Walk-in Clinic
07.2009 - 11.2010
Some College (No Degree) -
Hillsborough Community College
High School Diploma -
East County Career Center
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