REBECCA MARTIN
Centerville,TN
Summary
Billing and accounting professional with extensive experience in managing billing operations, accounts receivable, and collections. Proven expertise in resolving account discrepancies and ensuring data accuracy. Recognized for building strong relationships with clients and vendors, leading to streamlined processes and enhanced financial management.
Overview
33
33
years of professional experience
Work History
Billing Department Manager
Town of Centerville
Centerville, TN
03.1996 - Current
- Manage daily billing, payment processing, invoicing, and collections activities for the department.
- Prepare and distribute customer invoices, adjustments, and credit memos based on established billing criteria.
- Monitor past-due accounts and pursue collections on outstanding invoices while maintaining professional customer relationships.
- Process invoice payments and accurately record account information in the billing/account database.
- Answer customer questions regarding invoices, payments, and account issues and resolve discrepancies identified during the billing and collection process.
- Review billing data for deficiencies and errors, research discrepancies, and make appropriate corrections.
- Use billing systems and tools to prepare accurate customer invoices and maintain account information.
- Train new team members on department policies and accounting systems to support productive and efficient operations.
- Develop and maintain strong professional relationships with vendors and clients.
- Organize and maintain paper and electronic files, documents, records, and account information.
- Provide administrative and office support during periods of high workload and staff absences.
Accounting Specialist
State of Tennessee Finance & Administration
Nashville, TN
09.1993 - 03.1996
- Reviewed, processed, and reconciled accounts payable invoices and payments.
- Processed invoices for state accounting compliance, facilitating timely payments and maintaining vendor relationships.
- Verified and posted account transactions, preparing checks and maintaining accounting ledgers to support accurate financial operations.
- Managed financial transactions and maintained accurate records for state departments, ensuring reliability of financial reporting.
- Collaborated with teams to enhance accounting processes and efficiency.
Education
Associate of Applied Science - Science in Marketing
Columbia State Community College
Columbia, TN05-1992
Skills
- Billing & Invoicing
- Accounts Receivable
- Collections
- Payment Processing
- Credit adjustments
- Data Accuracy
- Statement management
- Document management
- Account management
- Deadline Management
- Customer Service
- Professional Communication
- Problem Solving
- Conflict Resolution
- Training & Team Support
Timeline
Billing Department Manager
Town of Centerville
03.1996 - Current
Accounting Specialist
State of Tennessee Finance & Administration
09.1993 - 03.1996
Associate of Applied Science - Science in Marketing
Columbia State Community College