Rebecca Martinez
Weslaco
Summary
Offering positive and welcoming demeanor well-suited for customer interactions and service roles. Brings ability to quickly learn and adapt to front of house operations and point-of-sale systems. Ready to use and develop communication and problem-solving skills in Barista role.
Overview
5
5
years of professional experience
Work History
Front of House
Chick-fil-A
08.2024 - Current
- Supported revenue growth by identifying upselling opportunities within the front of house team.
- Increased efficiency by streamlining Front of House operations and implementing effective time management strategies.
- Trained new employees on front of house policies, procedures, and best practices to ensure consistent service quality.
- Conducted regular performance evaluations for front of house staff, providing constructive feedback and setting goals for improvement.
Manager
Cristina's Flower Shop
02.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Event Staff
Bert Odgen Arena
02.2023 - 04.2023
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
- Provided exceptional customer service to all guests and escalated concerns where needed.
Education
High School Diploma -
PSJA Collegiate of Health Professions
San Juan, Texas06-2024
Skills
- Front of house management
- Front of house supply stocking
- Front of house organization
- Front of house operations
Languages
Spanish
Native or Bilingual
Timeline
Front of House
Chick-fil-A
08.2024 - Current
Event Staff
Bert Odgen Arena
02.2023 - 04.2023
Manager
Cristina's Flower Shop
02.2020 - Current
High School Diploma -
PSJA Collegiate of Health Professions
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