Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Mastrogiacomo

Ponte Vedra,FL

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

3
3
years of professional experience

Work History

Assistant Scan Coordinator

Sprouts Farmers Market Inc, Grocery
01.2025 - Current
  • Ensured the highest level of customer satisfaction by addressing client inquiries efficiently and professionally.
  • Adapted to changing priorities seamlessly, demonstrating flexibility in handling various tasks as needed.
  • Boosted customer loyalty by keeping them informed about ongoing promotions, discounts, and other special offers available at the store level.
  • Updated pricing in computer system for checkout accuracy.
  • Resolved customer service issues related to pricing or discounts.
  • Optimized store operations by regularly reviewing and updating shelf tags to reflect current prices accurately.
  • Fostered positive relationships between staff members across departments, facilitating open communication channels for better problem solving resolution capabilities.
  • Ensured customer satisfaction by addressing inquiries, resolving issues, and providing clear explanations related to pricing policies.
  • Supported management in achieving sales goals with timely completion of weekly ad updates.
  • Assisted in reducing pricing errors by conducting regular audits and correcting discrepancies promptly.
  • Aided senior scan coordinator duties during their absence by stepping in as a temporary lead, ensuring all tasks were completed on time without compromising quality.
  • Changed price stickers and pricing signs to reflect store promotion changes.
  • Performed random weekly audits to check pricing accuracy.

Cashier Team Lead

Sprouts Farmers Market Inc, Grocery
06.2022 - Current
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated POS cash register and equipment to collect payments.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.

Education

Mother of Divine Grace School
Ojai, CA

Skills

  • Detail-oriented
  • Positive attitude
  • Reliability
  • Adaptability and flexibility
  • Teamwork
  • Multitasking

Timeline

Assistant Scan Coordinator

Sprouts Farmers Market Inc, Grocery
01.2025 - Current

Cashier Team Lead

Sprouts Farmers Market Inc, Grocery
06.2022 - Current

Mother of Divine Grace School

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Rebecca Mastrogiacomo