Rebecca Mathena
KANSAS CITY,MO
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
Work History
Customer Service/Appointment Scheduler
Quest Diagnostics
Lee's Summit, MO
01.2018 - 02.2024
- Maintained accurate records of patient appointments in computer system.
- Performed follow up calls to confirm scheduled appointments.
- Resolved conflicts between customers and staff in a professional manner.
- Ensured compliance with HIPAA regulations when handling confidential information.
- Generated daily reports on the number of booked, canceled, and rescheduled appointments.
- Managed a high volume of emails related to appointment scheduling requests.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Resolved customer complaints in a professional manner.
- Provided assistance with additional tasks as needed or requested by management.
- Worked collaboratively with other team members to meet departmental goals.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Provided timely, courteous, and knowledgeable responses to information requests.
PSR Customer Service
TriWest Healthcare Alliance
Kansas City, MO
03.2017 - 08.2017
Customer Service Representative
Lincare Healthcare
Kansas City, MO
12.2015 - 02.2017
Food Service Worker
North Kansas City School District
Kansas City, MO
08.2014 - 12.2015
Non-certified Pharmacy Tech/Customer Service Cashier
Walgreens
Kansas City, MO
10.2011 - 12.2015
Education
Some College (No Degree) - Career Readiness Boot Camp
Penn Foster Career School
Scranton, PA10-2023
High School Diploma -
Winnetonka High School
Kansas City, MO06-1990
Skills
- Teamwork and Collaboration
- Microsoft Office
- Conflict Resolution
- Relationship Building
- Communication
- Time Management
- Friendly, Positive Attitude
- Data Entry
- Planning
- Microsoft Word
- Verbal Communication
- Interpersonal Communication
Timeline
Customer Service/Appointment Scheduler
Quest Diagnostics
01.2018 - 02.2024
PSR Customer Service
TriWest Healthcare Alliance
03.2017 - 08.2017
Customer Service Representative
Lincare Healthcare
12.2015 - 02.2017
Food Service Worker
North Kansas City School District
08.2014 - 12.2015
Non-certified Pharmacy Tech/Customer Service Cashier
Walgreens
10.2011 - 12.2015
Some College (No Degree) - Career Readiness Boot Camp
Penn Foster Career School
High School Diploma -
Winnetonka High School
Similar Profiles
Meaghan StirnaMeaghan Stirna
Oncology Account Executive at Quest Diagnostics/AmeriPath DiagnosticsOncology Account Executive at Quest Diagnostics/AmeriPath Diagnostics
Karolina SyabaKarolina Syaba
Certified Phlebotomy Technician at Quest DiagnosticsCertified Phlebotomy Technician at Quest Diagnostics
JULIO HERNANDEZ ACOSTAJULIO HERNANDEZ ACOSTA
Phlebotomist II at Quest DiagnosticsPhlebotomist II at Quest Diagnostics
ALICE ARREYALICE ARREY
Amazon Connect Developer at Quest DiagnosticsAmazon Connect Developer at Quest Diagnostics
Dominic CarreraDominic Carrera
Clerk at QuikTripClerk at QuikTrip