Rebecca Matienzo

Friendly sales associate adept at working in diverse retail and customer service environment

• Customer Service Rep/Cashier, 01/2011, 03/2013, Thriftways Drugs, 2102 Mott Ave, Far Rockaway, NY, 11691, Answered phone calls addressing customer inquiries, solving problems and providing new product information, Politely assisted customers in person and via telephone, Recommended, selected and helped locate and obtain out-of-stock product based on customer requests, Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot, Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
• Customer Service / Cashier, 05/13, 09/14, Brach, Lawrence, NY, 11559, Greeted customers entering the store to ascertain what each customer wanted or needed, Answered product questions with up to date knowledge of sales and store promotions, Assisted customers with food selection, inquiries and order customization requests, Served as the main liaison between customers, management and sales team
• Recreation Director, Worked with residents, Planning, coordination and management skills to handle overall activities of a facility
• Administrative Assistant, 529 Beach 20th St, Far Rockaway, NY, 11691, Front desk receptionist at a dialysis center, Running insurances, Intake with new dialysis patients, Comfortable with working on a computer and typing, Scheduling transportation
• Assisted Living MA, 05/08/2023, Present Time, Island Assisted Living, 820 Hempstead, NY, 11550, Made appointments for residents, Worked with different Doctors (Neuro, Podiatry, Cardio, Urology, PCP), Access CompuCare, Scheduling transportation for residents through insurance