REBECCA MATILLANO, MBA
Geneva,IL
Summary
Dynamic professional with extensive experience at Motorola Solutions, excelling in event coordination and customer engagement. Proven ability in project management and clear communication, enhancing operational efficiency. Adept at utilizing Microsoft Office Suite and Salesforce to streamline processes and foster team collaboration, ensuring exceptional service delivery and client satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Coordinator
Motorola Solution
10.2025 - Current
- Coordinated customer visits, onsite demonstrations, and events, serving as primary point of contact to enhance customer engagement.
- Host customer visits: greet guests, manage schedules, arrange meals, reserve conference rooms, organize tours, and coordinate logistics.
- Communicate with internal teams and external customer contacts to confirm schedules, details, and requirements.
- Provide administrative support for facility management and event coordination.
- Updated organizational brochures, marketing collateral, and presentations, contributing to improved communication and brand consistency.
- Performed miscellaneous tasks to support team operations.
Administrative Specialist
Clarke
06.2023 - 10.2025
- Coordinated office operations and streamlined administrative processes for increased efficiency.
- Managed scheduling and organized meetings for senior management, facilitating effective communication and decision-making.
- Trained new staff on office procedures and best practices in administration.
- Developed and maintained filing systems to facilitate document accessibility.
- Prepared reports and presentations for internal and external stakeholders.
- Monitored inventory levels of office supplies, ensuring availability for seamless operations.
- Acted as the initial contact for customers, consultants, and delivery personnel.
- Diagnosed hardware and software issues while providing first-line IT support to staff.
Music Director, Cafeteria Lead
Christian Children's Learning Center
01.2023 - 06.2024
- Managed music programs for children's classes and special events, ensuring engaging and educational experiences.
- Facilitated rehearsals and instructed children in vocal and instrumental performances to improve their skills.
- Developed age-appropriate music curriculum for diverse learning levels.
- Taught music lessons; Created and facilitated seasonal student concerts and performances, enhancing student engagement and performance skills; Oversaw operations of student recitals, ensuring smooth execution and positive experience.
- Prepared and ensured readiness of meals for students; Facilitated efficient distribution of meals; Cleaned and reorganized cafeteria/gym for optimal use during class resumption.
Clinic Secretary (Contract)
Fresenius Medical Care - West Batavia
09.2022 - 09.2023
- Acted as initial contact for patients, families, and transportation personnel; Managed incoming communication via phone and electronically, directing inquiries to appropriate departments.
- Monitored medication management for clients and organized daily reports and medical documentation; Verified mandatory information for incoming and transferring patients, submitting documents to subsequent facilities.
- Assessed medical charts to confirm patients' medical clearance for dialysis treatment.
Front Desk Representative
Hampton Inn & Suites - St. Charles
09.2022 - 09.2023
- Welcomed guests and executed check-in procedures efficiently.
- Managed guest inquiries and resolved issues promptly.
- Coordinated room assignments and maintained accurate reservations to optimize guest satisfaction.
- Documented guest reservations electronically and via telephone, enhancing operational efficiency.
- Assisted with billing inquiries and processed payments securely.
- Collaborated with housekeeping to ensure timely room availability.
- Planned customized itineraries, supporting local tourism and entertainment industries.
- Trained new staff on front desk operations and customer service standards, improving overall team performance.
Office Manager (Contract)
Re/Max Central
01.2022 - 09.2022
- Coordinated office operations to enhance support for real estate agents and clients.
- Managed scheduling and appointment logistics to maximize team member availability.
- Maintained electronic filing systems for client documents and records.
- Developed office procedures that improved communication efficiency within the team.
- Oversaw inventory and supply management for daily office requirements.
- Created listing documents and purchasing contracts, liaising with attorneys, photographers, and realtors.
- Diagnosed hardware and software issues while providing first-line IT support to staff members.
- Resolved customer concerns by installing updates and answering system access inquiries.
Education
MBA - Data Analytics
Indiana Wesleyan University
Marion, IN03-2026
Skills
- Customer service
- CRM software proficiency
- Appointment management
- Event coordination
- Event planning
- Office administration
- Point of contact management
- Team coordination
- Team collaboration
- Time management
- Multitasking and organization skills
- Data entry accuracy
- Communication skills
- Clear communication
- Written communication
- Report writing
- Salesforce
- Microsoft Office Suite
- Google Workspace
- Apple iWork
- Zoom
- Data analysis
- Project management
- Inventory management
- Information management
- Problem-solving skills
- Decision-making abilities
- Healthcare knowledge
- Schedule management
Certification
- AI Memory: Exploring and Building LLM Memory Systems, 01/01/25
- Access Basics for Excel Users, 01/01/25
- Advanced Tableau Desktop, 01/01/25
- Becoming a Manager Professional Certificate, 01/01/25
- Building AI-Ready Applications with Azure Databases and AI, 01/01/25
- Building your innovation skills, 01/01/25
- Building a Portfolio Career: Diversify your income and do more of what you love, 01/01/25
- Communication foundations, 01/01/25
- Creating Interactive Tableau Dashboards, 01/01/25
- Data Engineering Foundations, 01/01/25
- Enhancing Product development with custom ChatGPT's, 01/01/25
- Ethics in the Age of Generative AI, 01/01/25
- Everybody's introduction to Tableau, 01/01/25
- Excel Boot Camp, 01/01/25
- Excel: Conditional Formatting for Beginners, Filtering data for beginners, Macros and VBA for beginners, Power Pivot for beginners, Power Query for beginners, VLOOKUP and XLOOKUP for Beginners, 01/01/25
- Generative AI: The evolution of thoughtful online search, 01/01/25
- How to boost your productivity with AI Tools, 01/01/25
- Introduction to 6G, 01/01/25
- Introduction to Artificial Intelligence, 01/01/25
- Introduction to Career Skills in Data Analytics, 01/01/25
- Introduction to Data Science, 01/01/25
- Introduction to Prompt Engineering for Generative AI, 01/01/25
- Leadership Foundations, 01/01/25
- Leadership principles for emerging leaders, 01/01/25
- Learning Data Analytics Part 1: foundations, 01/01/25
- Learning Data Analytics Part 2: Extending and Applying Core Knowledge, 01/01/25
- Learning Data Science: Ask Great Questions, 01/01/25
- Learning Microsoft 365 Copilot, 01/01/25
- Learning Microsoft 365 Copilot and Business Chat, 01/01/25
- Nano tips on how AI will affect your role, 01/01/25
- Power BI Data Modeling with DAX, 01/01/25
- Probability foundations for Data Science, 01/01/25
- Project Management Foundations: Requirements, Preventing Scope Creep, 01/01/25
- Python Data Analysis, 01/01/25
- SQL for Data Analysis, 01/01/25
- Streamlining your work with copilot, 01/01/25
Awards
- Deans List, 2018-2020
- Vice President, University of Baguio Music Department, 2018-2019
- Secretary, University of Baguio Music Department, 2016-2018
- First Chair of the University of Baguio Orchestra, 2017-2020
- First Violin of the University of Baguio Chamber Orchestra Quartet, 2016-2020
- University of Baguio Service Award
- First Chair at McKinney High School, 2012-2015
- Dallas Asian American Youth Orchestra, 2012-2015
- Placed as 'Honors' in violin Solo and Ensemble Competition, 2014
Languages
- Tagalog
- English
- Tagalog
Languages
Tagalog
Native/ Bilingual
Timeline
Customer Coordinator
Motorola Solution
10.2025 - Current
Administrative Specialist
Clarke
06.2023 - 10.2025
Music Director, Cafeteria Lead
Christian Children's Learning Center
01.2023 - 06.2024
Clinic Secretary (Contract)
Fresenius Medical Care - West Batavia
09.2022 - 09.2023
Front Desk Representative
Hampton Inn & Suites - St. Charles
09.2022 - 09.2023
Office Manager (Contract)
Re/Max Central
01.2022 - 09.2022
MBA - Data Analytics
Indiana Wesleyan University