Rebecca Mcclain
Toledo,OH
Summary
Proven leader with a track record at Loves Travel Stops, enhancing customer satisfaction and streamlining operations. Excelled in staff supervision and money handling, achieving significant reductions in cash discrepancies. Skilled in fostering team motivation and customer relations, driving performance beyond expectations.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Loves Travel Stops
05.2012 - 09.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Buffet Cook
Petro Truck Stop
01.2012 - 05.2012
- Adhered to portion control standards when plating meals, reducing excess costs associated with waste or inconsistent serving sizes.
- Addressed customer inquiries and concerns promptly, maintaining a high level of professionalism at all times.
- Reduced food waste by effectively managing ingredient inventory and accurately estimating daily needs.
- Enhanced customer satisfaction by consistently preparing and presenting high-quality buffet dishes.
Sandwich Artist
Subway
03.2011 - 01.2012
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Education
High School Diploma - General Studies
Waite High School
Toledo, OH06.2003
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
Timeline
Assistant Manager
Loves Travel Stops
05.2012 - 09.2016
Buffet Cook
Petro Truck Stop
01.2012 - 05.2012
Sandwich Artist
Subway
03.2011 - 01.2012
High School Diploma - General Studies
Waite High School
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